i have a ipod 1st gen, its frozen and wont back up. comes up with error code 1 can someone please help.

Hi billewen690,

The resource below may help troubleshoot the issue you are having with your iPod touch being unresponsive.

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412

Try these steps:

1. Make sure that you have iTunes 12 or later on your computer.
2. Put your device in recovery mode.
3. When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

Get more help

If you still need help after trying the steps above, contact Apple Support.

Last Modified: Jan 14, 2015

Hope that helps ...

- Judy