My iPhone 5s finger scanner isn't working
My iphone 5s scanner isn't workig I try to set it up & all it says is failed please try again a different time. What do I do? Can Apple even fix it.
iPhone 5s, iOS 8.1.3
User profile for user:
sterling r
User level:
Community Specialist
Hey there aabbbeeeelllll,
It sounds like you are not able to setup any fingers at all with Touch ID. If you have already restarted the device, I would use the troubleshooting steps from the following article, named:
Use Touch ID on iPhone and iPad
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
- Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Thank you for using Apple Support Communities.
All the very best,
Sterling