I want to re-install OSX using the command with R on restart does not get me to the Mac Utilities page
I have a re-furbished Mac Book 2011. It's version 10.8.5. Processor - 2.4 GHz Intel Core 2 Duo. Memory - 4 GB 1067 MHz DDR3. Startup disk - Mac HD.
I want to do a complete re-install of the operating system.
I have followed the instructions in the online manual to go to the Mac OS X utilities screen so I can do a re-install.
I have held the Command key with the R key when the grey screen comes on during a restart.
The only thing I get is the desktop screen but no Utilities screen.
Help.
Thanks.
MacBook, OS X Mountain Lion (10.8.5)