I want to re-install OSX using the command with R on restart does not get me to the Mac Utilities page

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I want to re-install OSX using the command with R on restart does not get me to the Mac Utilities page

I have a re-furbished Mac Book 2011. It's version 10.8.5. Processor - 2.4 GHz Intel Core 2 Duo. Memory - 4 GB 1067 MHz DDR3. Startup disk - Mac HD.

I want to do a complete re-install of the operating system.

I have followed the instructions in the online manual to go to the Mac OS X utilities screen so I can do a re-install.

I have held the Command key with the R key when the grey screen comes on during a restart.

The only thing I get is the desktop screen but no Utilities screen.

Help.

Thanks.

MacBook, OS X Mountain Lion (10.8.5)

Posted on Feb 28, 2015 5:10 PM

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Answer 1

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Allan Eckert

Level 9

79,512 points

Feb 28, 2015 5:17 PM in response to charcar682

That MacBook came with 10.6.7 originally. It should have Snow Leopard install DVD to do what you.

It is too old to have the Recovery Partition on it.

If you did get the DVD when you purchased it you can call Apple and request a replacement. They will charge you a nominal fee for shipping and handling.

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Answer 2

charcar682 Author

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Mar 1, 2015 11:38 AM in response to Allan Eckert

Allan,

I did not receive any DVD with it. It only came with the power cord and the laptop.

Charlie

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