why does my laptop say "the feature you are trying to use is on a network resource that is unavailable?"

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why does my laptop say "the feature you are trying to use is on a network resource that is unavailable?"

Ive been trying to download the latest version of itunes onto my laptop but when i try to install it, it tells me that the feature i am trying to use is on a network resource that is unavailable. I tried updating my windows, i cleared all itunes setups, my history, files, and refreshed my windows. It still wont let me download it. i am using mozilla firefox, if that makes any difference. My laptop has deleted or removed the previous version of itunes. I looked this up and every link that was posted said "We're Sorry". The page was not found. Im stuck. PLEASE HELP.

Windows 7

Posted on Feb 28, 2015 8:17 PM

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Answer 1

turingtest2

Level 10

272,743 points

Mar 1, 2015 3:06 AM in response to YENA_

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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