ipod update stuck
I just tried to update the ios on my brand new ipod through itunes. The ipod shut down, restarted, and is now frozen on the black apple start-up screen and won't finish the update. I can't even power it down. Any ideas?
iPod touch
User profile for user:
Matt_M.
User level:
Community Operations
Hello mrsrteacher,
Welcome to the Apple Support Communities! I’m sorry to hear that the update process with your iPod hasn’t been a great experience so far. If the iPod still seems to be stuck on the progress bar screen, you may want to reset your device as recommended by this resource:
https://support.apple.com/en-us/HT203435
If the update or restore never completes or your device is unresponsive, reset your device.
If you continue to experience issues, you can restore the device in recovery mode:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
Cheers,
Matt M.