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when I try to update an app it says there is a previous billing purchase error and I need to continue into my account but when I enter the correct account details nothing happens please help

iPhone 4

Posted on Feb 28, 2015 8:20 PM

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1 reply

Feb 28, 2015 8:59 PM in response to Sanray76

Apple ID security issues -

Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

1. Go to http://www.apple.com/support/appleid/

2. Choose Contact Support and click Contact Us

3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

4. Choose, No Thanks, Continue

5. Choose the best method for you for contacting Apple

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