Word for Office 2011 "application not responding"
I have had troubles with Word crashing and the "application not responding," I have uninstalled Office 2011 following these steps...http://support.microsoft.com/kb/2398768 and reinstalled it. Now PowerPoint, Excel, and Outlook will open up and respond but Word still wont respond. I've gone into Font Book and made sure they were no duplicate fonts but I'm at the end of the road on what to do. Any suggestions are appreciated. Thanks!
Problem description:
Word for Office 2011 gives “application is not responding”
EtreCheck version: 2.1.8 (121)
Report generated February 28, 2015 at 9:19:26 PM PST
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Click the [Click for details] links for more information about that line.
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Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 522
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:55:43
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.91 GB (334.14 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Adware! - Remove]
Problem System Launch Daemons: ℹ️
[failed] org.cups.cupsd.plist [Click for details]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[loaded] com.genieo.completer.download.plist [Adware! - Remove]
[loaded] com.genieo.completer.ltvbit.plist [Adware! - Remove]
[running] com.genieo.completer.update.plist [Adware! - Remove]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
BitTorrent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions: ℹ️
Omnibar [Adware! - Remove]
Searchme [Adware! - Remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.91 GB Disk used: 164.77 GB
Destinations:
My Passport [Local]
Total size: 999.83 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 164.77 GB X 3)
Dallas Roberts ex. hardrive [Local]
Total size: 999.83 GB
Total number of backups: 1
Oldest backup: 2014-02-12 23:37:29 +0000
Last backup: 2014-02-12 23:37:29 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 164.77 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% fontd
0% AppleSpell
0% System Events
0% aosnotifyd
Top Processes by Memory: ℹ️
198 MB ocspd
185 MB firefox
142 MB Google Chrome
133 MB com.apple.IconServicesAgent
90 MB Google Chrome Helper
Virtual Memory Information: ℹ️
71 MB Free RAM
1.75 GB Active RAM
1.78 GB Inactive RAM
693 MB Wired RAM
924 MB Page-ins
291 KB Page-outs
Diagnostics Information: ℹ️
Feb 28, 2015, 09:13:21 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-02-28-211321_[redacted].hang
Feb 28, 2015, 08:27:05 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-02-28-202705_[redacted].hang
Feb 28, 2015, 08:22:57 PM Self test - passed
Feb 27, 2015, 01:02:50 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-02-27-130250_[redacted].hang
Feb 26, 2015, 06:03:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-02-26-180317_[reda cted].crash
Feb 26, 2015, 03:20:33 PM /Library/Logs/DiagnosticReports/Kernel_2015-02-26-152033_[redacted].panic [Click for details]
Feb 26, 2015, 02:54:21 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-02-26-145421_[redacted].hang
Feb 27, 2015, 01:02:36 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-02-27-130236_[redacted].hang
Feb 26, 2015, 03:04:46 PM /Library/Logs/DiagnosticReports/Microsoft Word_2015-02-26-150446_[redacted].hang
MacBook Pro, OS X Mavericks (10.9.5)