HT204071: What to do after you change your Apple ID email address or password

Learn about What to do after you change your Apple ID email address or password
sonammedtour
Level 1 (0 points)

Q: I am not able to update whatsapp as it keeps asking me to enter password of my old apple id.

I am not able to update whatsapp as it keeps asking me to enter password of my old apple id.

iPhone 5, iOS 7.1.2

Posted on Mar 1, 2015 2:21 AM

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sonammedtour

Q: I am not able to update whatsapp as it keeps asking me to enter password of my old apple id.

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 1, 2015 3:58 AM in response to sonammedtour
    Level 10 (132,655 points)
    iTunes
    Mar 1, 2015 3:58 AM in response to sonammedtour

    By 'old account' do you mean that you are now using a new account, or that you've updated the primary email address on the account and you are being asked for the old version's password ?

     

    If the former then you should be asked for the password of the account that you used to download the app - all content from the store is tied to the account that downloaded it.

     

    If you can't remember the account's password then you can get it reset : http://iforgot.apple.com

     

    If you've updated the primary email address then try tapping on your at the bottom of the Featured tab in the App Store app and log out and then log back in with the updated version of the account