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I can't access my account as the e mail address I used no longer exists!

I am unable to access my account as the e mail address I used no longer exists, so I set up a new account hoping I link to my old account!! Plus my original laptop was stolen!

iPod nano

Posted on Mar 1, 2015 2:26 AM

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1 reply

Mar 1, 2015 3:47 AM in response to manutd67

You can't link/merge accounts, all content will remain tied to the account that downloaded it.


Why can't you access the account ? If you've forgotten its password then you can reset it via http://iforgot.apple.com e.g. by answering the account's security questions.


If you can't get it reset via that page, and you don't have a rescue email address on the account for the reset email to go to, then try contacting Support in your country, they should be able to reset it for you.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

When you've got access to the account update the primary email address to it to an email address that you have access to : Change your Apple ID - Apple Support

After changing it : What to do after you change your Apple ID email address or password - Apple Support

I can't access my account as the e mail address I used no longer exists!

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