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i have forgotten the answers to my security questions and when i log into apple to send an email on how to reset the answers i never receive the email.

i have forgotten the answers to my security questions and when i log into apple to send an email on how to reset the answers i never receive the email.

MacBook Air, OS X Yosemite (10.10.2)

Posted on Mar 1, 2015 4:52 AM

Reply
1 reply

Mar 1, 2015 5:04 AM in response to megan-c

If you aren't receiving the reset email on your rescue email account (you've checked the spam folder as well as the info, and tried clicking the set link again ?) then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset check that your rescue email address is spelt correctly for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

i have forgotten the answers to my security questions and when i log into apple to send an email on how to reset the answers i never receive the email.

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