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I don't see the link for forgot my security info to change it

I Need help I bought a 15$giftcard and I can't use it because I for got my security question info

iPhone 4

Posted on Mar 1, 2015 4:39 AM

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1 reply

Mar 1, 2015 6:01 AM in response to Th3igorjr

If you aren't seeing the reset link on the Password & Security section of your account then you don't have a rescue email address on it (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I don't see the link for forgot my security info to change it

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