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I'm being asked to answer security questions I've never answered before?

im trying to download a new app and it's asking me to answer security questions that I have never even answered before. so now I can't even download apps

iPod touch (4th generation), Windows XP

Posted on Mar 1, 2015 7:08 AM

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1 reply

Mar 1, 2015 7:13 AM in response to asalry03

If you have a rescue email address on your account (an alternate email address is different) then you can use that to reset them : https://support.apple.com/en-gb/HT201485


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I'm being asked to answer security questions I've never answered before?

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