Macbook Pro is lagging. Only 3-4 years old.

Question

Macbook Pro is lagging. Only 3-4 years old.

Hi, everyone. I would greatly appreciate any help you can provide. I am not super tech savvy, but I did run an EtreCheck. I have provided the results below. My Macbook Pro Notebook has been lagging all week. It is especially bad when I am in Microsoft Word. However, even as I type this now, I have to wait a few seconds for the screen to catch up with my typing. It will also get hot on occassion. :-( I currently live 3 hours from the nearest Apple store. Please help - my computer has always been super fast... (OSX Yosemite 10.10.2)

Problem description:

Macbook Pro is lagging.

EtreCheck version: 2.1.8 (121)

Report generated March 1, 2015 at 11:33:01 AM CST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 931

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 0:27:29

Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (291.03 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.0.1) [Click for support]

/Library/Extensions

[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.rim.BBAlbumArtCacher.plist [Click for support]

[running] com.rim.BBLaunchAgent.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.anchorfree.ajaxserver.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.rim.BBDaemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.nds.pcshow.plist [Click for support]

[loaded] com.nds.pcshow.uninstall.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

uTorrent UNKNOWN (missing value)

Hotspot Shield UNKNOWN (missing value)

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

CouponPrinterPluginMac1.0.0.7: Version: CouponPrinterPluginMac 1.0.0.4 - SDK 10.7 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.7 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

4% WindowServer

3% hidd

3% GoogleTalkPlugin

3% Safari

2% com.apple.WebKit.Networking

Top Processes by Memory: ℹ️

215 MB com.apple.WebKit.WebContent

150 MB Safari

107 MB Dropbox

90 MB mds_stores

90 MB Creative Cloud

Virtual Memory Information: ℹ️

485 MB Free RAM

1.77 GB Active RAM

1.29 GB Inactive RAM

746 MB Wired RAM

1.36 GB Page-ins

33 KB Page-outs

Diagnostics Information: ℹ️

Mar 1, 2015, 10:53:41 AM Self test - passed

Feb 28, 2015, 08:23:21 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2015-02-28-202321_[redacted].hang

Feb 27, 2015, 05:14:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-02-27-171456_[reda cted].crash

Feb 26, 2015, 06:41:36 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2015-02-26-184136_[redacted].cpu_resource.diag [Click for details]

MacBook Pro

Posted on Mar 1, 2015 9:58 AM

Reply

Answer 1

Linc Davis

Level 10

209,541 points

Mar 1, 2015 11:30 AM in response to AppleGirlLovesApples

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

Answer 2

spudnuty

Level 5

7,116 points

Mar 1, 2015 11:40 AM in response to AppleGirlLovesApples

Hi,

So I'll leave it to others more knowledgeable to interperate your EntreCheck report.

What I will say is that I've upgraded many 4 MBPs 2009-2012 and a MB Unibody 2009.

So on the MBPs, I upgraded the RAM to 8 GB and added an SSD u" sually 120 GB (Price driven..)

I was only able to move the Unibody MacBook to 4 GB and a 250 GB SSD.

All the parts came from OWC, never a compatibility problem and instantly OKs a return. (Never had to do that.)

On my Early 2011 MBP 13 upgraded to 8 GB RAM and a 120 GB SSD. Photoshop CS 6 opens in 3.4 seconds and Word 2011 in 2 seconds flat.

After burn testing all these machines I realized that I hadn't seen the spinning beach ball at all except in the 4 GB MacBook.4

Reply

Answer 3

Mar 1, 2015 11:46 AM in response to Linc Davis

Hi Linc,

Thank you so much for taking the time to help me. I have pasted the Console info below. I hope I did it right. I selected a handful.

3/1/15 1:37:54.184 PM hidd[70]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

3/1/15 1:38:31.922 PM locationd[180]: Location icon should now be in state 'Active'

3/1/15 1:38:37.431 PM locationd[180]: Location icon should now be in state 'Inactive'

3/1/15 1:38:37.835 PM Console[733]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

3/1/15 1:38:44.639 PM Spotlight[224]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

3/1/15 1:41:54.643 PM hidd[70]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

3/1/15 1:43:06.153 PM locationd[180]: Location icon should now be in state 'Active'

3/1/15 1:43:14.794 PM hidd[70]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

3/1/15 1:43:14.797 PM hidd[70]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

3/1/15 1:43:14.798 PM hidd[70]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

3/1/15 1:43:16.336 PM locationd[180]: Location icon should now be in state 'Inactive'

Thank you!

Reply

Answer 4

Mar 1, 2015 11:54 AM in response to AppleGirlLovesApples

I went back to last night and I have added some lines from the Console for that time period. If you don't find these helpful, or there are too many just let me know and I will delete them. Thank you.

3/1/15 1:20:11.464 AM com.apple.xpc.launchd[1]: (com.google.keystone.daemon[497]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.google.Keystone.Daemon.UpdateEngine

3/1/15 1:20:11.683 AM GoogleSoftwareUpdateDaemon[497]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.2.0.7709) vending:

com.google.Keystone.Daemon.UpdateEngine: 2 connection(s)

com.google.Keystone.Daemon.Administration: 0 connection(s)

3/1/15 1:20:11.885 AM GoogleSoftwareUpdateDaemon[497]: -[KSUpdateEngine updateProductID:] KSUpdateEngine updating product ID: "com.google.Keystone"

3/1/15 1:20:12.053 AM GoogleSoftwareUpdateDaemon[497]: -[KSCheckAction performAction] KSCheckAction checking 1 ticket(s).

3/1/15 1:20:12.235 AM GoogleSoftwareUpdateDaemon[497]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction starting update check for ticket(s): {(

<KSTicket:0x2143b0

productID=com.google.Keystone

version=1.2.0.7709

xc=<KSPathExistenceChecker:0x214250 path=/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle>

url=https://tools.google.com/service/update2

creationDate=2014-12-03 19:16:51

>

)}

Using server: <KSOmahaServer:0x218820

engine=<KSDaemonUpdateEngine:0x2069b0>

params={

OmahaOSVersion = "10.10.2_i486";

ActivesInfo = {

"com.google.talkplugin" = {

LastActiveDate = 2014-12-03 19:38:43 +0000;

LastActivePingDate = 2014-12-04 08:07:28 +0000;

LastRollCallPingDate = 2015-02-28 08:00:01 +0000;

};

"com.google.Keystone" = {

LastActivePingDate = 2015-02-28 08:00:01 +0000;

LastActiveDate = 2015-03-01 07:20:10 +0000;

LastRollCallPingDate = 2015-02-28 08:00:01 +0000;

};

"com.google.Chrome" = {

LastActivePingDate = 2015-02-28 08:00:01 +0000;

LastActiveDate = 2015-03-01 04:51:00 +0000;

LastRollCallPingDate = 2015-02-28 08:00:01 +0000;

};

IsSystem = 1;

EngineVersion = "1.2.0.7709";

UserInitiated = 0;

Identity = KeystoneDaemon;

}

>

3/1/15 1:20:13.566 AM GoogleSoftwareUpdateDaemon[497]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction running KSServerUpdateRequest: <KSOmahaServerUpdateRequest:0x31ceb0

server=<KSOmahaServer:0x218820>

url="https://tools.google.com/service/update2"

runningFetchers=0

tickets=1

activeTickets=0

rollCallTickets=0

body=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<o:gupdate xmlns:o="http://www.google.com/update2/request" protocol="2.0" version="KeystoneDaemon-1.2.0.7709" ismachine="1" requestid="{9782D516-6DDF-4EA8-8C65-396071F5AB65}">

<o:os platform="mac" version="MacOSX" sp="10.10.2_i486"></o:os>

<o:app appid="com.google.Keystone" version="1.2.0.7709" lang="en-us" installage="87" brand="GGLG">

<o:updatecheck></o:updatecheck>

</o:app>

</o:gupdate>

>

3/1/15 1:20:16.212 AM GoogleSoftwareUpdateDaemon[497]: -[KSUpdateEngine(PrivateMethods) updateFinish] KSUpdateEngine update processing complete.

3/1/15 1:20:16.316 AM GoogleSoftwareUpdateDaemon[497]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction starting update check for ticket(s): {(

<KSTicket:0x21da30

productID=com.google.talkplugin

version=5.40.2.0

xc=<KSPathExistenceChecker:0x216f40 path=/Library/Application Support/Google/GoogleTalkPlugin.app>

serverType=Omaha

url=https://tools.google.com/service/update2

creationDate=2014-12-03 19:16:39

>,

<KSTicket:0x213f80

productID=com.google.Keystone

version=1.2.0.7709

xc=<KSPathExistenceChecker:0x216210 path=/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle>

url=https://tools.google.com/service/update2

creationDate=2014-12-03 19:16:51

>

)}

Using server: <KSOmahaServer:0x4073f0

engine=<KSDaemonUpdateEngine:0x2069b0>

params={

OmahaOSVersion = "10.10.2_i486";

ActivesInfo = {

"com.google.talkplugin" = {

LastActiveDate = 2014-12-03 19:38:43 +0000;

LastActivePingDate = 2014-12-04 08:07:28 +0000;

LastRollCallPingDate = 2015-02-28 08:00:01 +0000;

};

"com.google.Keystone" = {

LastActivePingDate = 2015-02-28 08:00:01 +0000;

LastActiveDate = 2015-03-01 07:20:10 +0000;

LastRollCallPingDate = 2015-02-28 08:00:01 +0000;

};

"com.google.Chrome" = {

LastActivePingDate = 2015-02-28 08:00:01 +0000;

LastActiveDate = 2015-03-01 04:51:00 +0000;

LastRollCallPingDate = 2015-02-28 08:00:01 +0000;

};

IsSystem = 1;

EngineVersion = "1.2.0.7709";

UserInitiated = 0;

Identity = KeystoneDaemon;

}

>

3/1/15 1:20:17.391 AM GoogleSoftwareUpdateDaemon[497]: -[KSPrefetchAction performAction] KSPrefetchAction no updates to prefetch.

3/1/15 1:20:17.396 AM GoogleSoftwareUpdateDaemon[497]: -[KSUpdateEngine(PrivateMethods) updateFinish] KSUpdateEngine update processing complete.

3/1/15 1:20:22.993 AM GoogleSoftwareUpdateDaemon[497]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.2.0.7709) vending:

com.google.Keystone.Daemon.UpdateEngine: 1 connection(s)

com.google.Keystone.Daemon.Administration: 0 connection(s)

3/1/15 1:20:25.472 AM mdworker[494]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"

3/1/15 1:20:41.684 AM GoogleSoftwareUpdateDaemon[497]: -[KeystoneDaemon main] GoogleSoftwareUpdateDaemon inactive, shutdown.

3/1/15 1:21:25.280 AM Office365Service[524]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

3/1/15 1:21:25.281 AM Office365Service[524]: 0 CarbonCore 0x96c2b7c7 ___Gestalt_SystemVersion_block_invoke + 135

3/1/15 1:39:18.158 AM hidd[70]: IOHIDEventQueue unable to get policy for event of type 11. (e00002e8)

3/1/15 1:39:53.400 AM Office365Service[621]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

3/1/15 1:39:53.401 AM Office365Service[621]: 0 CarbonCore 0x96c2b7c7 ___Gestalt_SystemVersion_block_invoke + 135

3/1/15 1:39:53.401 AM Office365Service[621]: 1 libdispatch.dylib 0x95d0f130 _dispatch_client_callout + 50

3/1/15 1:39:53.401 AM Office365Service[621]: 2 libdispatch.dylib 0x95d0f0b5 dispatch_once_f + 251

3/1/15 1:39:53.401 AM Office365Service[621]: 3 libdispatch.dylib 0x95d100d8 dispatch_once + 31

3/1/15 1:39:53.401 AM Office365Service[621]: 4 CarbonCore 0x96bbde88 _Gestalt_SystemVersion + 1050

3/1/15 1:39:53.401 AM Office365Service[621]: 5 CarbonCore 0x96bbda39 Gestalt + 150

3/1/15 1:39:53.401 AM Office365Service[621]: 6 Office365Service 0x00058977 Office365Service + 358775

3/1/15 1:40:05.572 AM locationd[207]: Location icon should now be in state 'Active'

3/1/15 1:44:44.710 AM loginwindow[66]: ERROR | -[SessionLogoutManager allPrivateProcesses] | No LS dictionary found for LSASN: LSASN:{hi=0x0;lo=0x17017}

3/1/15 1:44:44.713 AM sharingd[222]: 01:44:44.713 : SIGTERM received, shutting down.

3/1/15 1:44:45.683 AM sessionlogoutd[641]: DEAD_PROCESS: 66 console

3/1/15 10:56:45.778 AM com.apple.xpc.launchd[1]: (com.apple.TrustEvaluationAgent) This key does not do anything: OnDemand

3/1/15 10:56:45.000 AM kernel[0]: BUG in process suhelperd[192]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

3/1/15 10:56:46.000 AM kernel[0]: BUG in process suhelperd[192]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

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Answer 5

Mar 1, 2015 11:57 AM in response to Linc Davis

I posted a second response to you regarding my Console messages. Thank you.

Reply

Answer 6

Mar 1, 2015 11:58 AM in response to spudnuty

Thank you. I will look into this.

Reply

Answer 7

Linc Davis

Level 10

209,541 points

Mar 1, 2015 12:08 PM in response to AppleGirlLovesApples

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 8

Mar 1, 2015 12:11 PM in response to Linc Davis

Linc,

Oh no - this is awful news. Do you have any idea what would cause this? I think I purchased this Macbook in 2012. This doesn't seem to make sense.

Thanks,

Tiffany

Reply

Answer 9

Linc Davis

Level 10

209,541 points

Mar 1, 2015 12:18 PM in response to AppleGirlLovesApples

All storage devices fail eventually. Laptop hard drives typically last about as long as yours did.

Reply

Answer 10

Mar 1, 2015 12:21 PM in response to Linc Davis

Any idea how much something like this would cost to repair and about how long it would take to repair? Thank you.

Reply

Answer 11

spudnuty

Level 5

7,116 points

Mar 1, 2015 1:28 PM in response to AppleGirlLovesApples

Cost of repair would vary depending on who does it and that varies depending on the part of the country.

If you bought from OWC and did it yourself or have someone help you who's fairly adept:
Parts would cost:

$131.99 for the 240 GB SSD.

The RAM upgrade is $89.99

Instructions are here:

http://eshop.macsales.com/installvideos/macbookpro_13_unibody_mid12/

You can buy tools there also. I actually buy mine at Harbor Freight.

http://www.harborfreight.com/32-piece-screwdriver-set-with-tweezers-97517.html

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Answer 12

Mar 1, 2015 1:31 PM in response to spudnuty

Thank you for the response, spudnuty. What if I were to send it off to Apple? Do you have any idea how much that would cost? I suppose they wouldn't be able to fix it at the store the same day? I live about 3 hours away from the nearest Apple store and I am not super computer saavy when it comes to this kind of stuff. I also have a limited budget. Thank you.

Reply

Answer 13

Linc Davis

Level 10

209,541 points

Mar 1, 2015 3:49 PM in response to AppleGirlLovesApples

I can't be sure because I don't know for certain what the faulty component is. It's probably the hard drive, which is fairly easy to replace, but it might not be. I strongly recommend that you have the machine tested before spending any money on replacement parts. If you don't live near an Apple Store, go to another Apple-authorized service provider (not a Best Buy or a PC shop.)

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Answer 14

spudnuty

Level 5

7,116 points

Mar 1, 2015 5:20 PM in response to AppleGirlLovesApples

"What if I were to send it off to Apple? Do you have any idea how much that would cost?"

No because we aren't sure what your problem is.

"I suppose they wouldn't be able to fix it at the store the same day?"

That for sure wouldn't happen.

" I also have a limited budget."

Too bad you don't have someone close who can do a diagnostic. I would simply swap the drive out for one of the many test drives I have around here. If that fixed the problem then we'd know it was the drive that was the problem.

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