Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No Email over WIFI, but everything else works

I purchased a new Docsis3.0 cable modem with 802.11 and dual Wifi. It's N/AC compatible for my Time warner Cable service. I have successfully connected my Iphones and Ipads and can get Itunes, Internet, texting, etc. all working fine via the wifi over the device. However, I cannot receive emails. When I try to update my mailboxes, it just sits and the little wheel just spins around saying updating. Every once and a while, a few email headers will download, but I cannot retrieve the rest of the email. Only when I disconnect the wifi on my device and go back to cellular, can I get my emails.


I have even had TWC look at the modem settings, and they are no help. I assume that it must be a modem setting, as i had no issues with my email on any Apple device in my home until the installation of this new cable modem/WIFI router.


Any thoughts?? I am at a loss!

iPhone 6 Plus, iOS 8.1.3

Posted on Mar 1, 2015 9:49 AM

Reply

There are no replies.

No Email over WIFI, but everything else works

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.