Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes store network problems

okay so when i try to run the itunes store it says something about a network problem... so i have no clue what to do and i have a CD pre-ordered that i havent been able to download and its making me mad does anyone know how to fix it ??

heres what the error thing says..

User uploaded file

Windows XP Pro

Posted on Oct 10, 2006 5:28 PM

Reply
39 replies

Oct 11, 2006 11:26 AM in response to YourMom_x3

I do have exactly the same issue. iTunes 7 was successfully running and after I updated to 7.0.1.8 I get the same below error message. I tried already everything mentioned in other discussions and nothing helped. Even unistalling and going back to version 6 (which was also running fine in the past) does not help.
I installed 7.0.1.8 on another PC in the same network with the same firewall settings and internet access and there it works fine. This version screws something up in the registry I would think.

Oct 11, 2006 11:57 AM in response to YourMom_x3

I can connect to the store and buy music, but for some reason starting last night i get an error message when downloading music saying "There was a problem downloading "Music that you bought / bla bla / i love you". An unknown error occurred (-42018).
Please check that the connection to the network is active and try again.
I reset my dsl modem, i reset my router, i plugged directly into my modem, i rebooted 7 or 8 times... I was gonna try on another computer to see if that works, and the last idea i had was trying from my mom's house, she has cable, woohoo my dsl is only 144k maybe i should always do that.
Anyways my connection is fine, i downloaded a song from emusic just fine, i browsed the web, i found out Zito blew the game, bla bla. I give up =(

Oct 12, 2006 9:22 AM in response to YourMom_x3

run network diagnostics (help -> run diagnostics) and post the results here (black out the IP information and such from the report).

plus as a good rule of troubleshooting thumb, turn off (completely off) any firewall, pop-up blocker, spyware software, or anything else that you've got running that affects internet connectivity in any way shape or form.

Oct 12, 2006 9:56 AM in response to flipm0e

This *****...I really sung iTunes and iPod's praises before this crappy release.
And to think I actually told my wife I wanted a MacBookPro for Christmas....NO WAY NOW. They can't even get it right with new "more stable release of iTunes"




<BODY><HTML><SCRIPT Language=javascript></SCRIPT>

<SCRIPT language=VBS id=shared_vbs>
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
'' Shared VBS code. Both this page and the saved file uses these functions
'' to navigate through the tree
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

' This flag indicates if the results tree should be displayed in text mode (i.e. + and - signs)
' or in non text mode (with the + and - images). The text mode is used by the saved file
' so it can be an independent htm file (does not rely on the +/- images)
g_bTextMode = TRUE

' +/- images used by the results tree
g_ImagePath = "..\images\expando\"
g_CollapseMouseRest = g_ImagePath & "expanded.gif"
g_ExpandMouseRest = g_ImagePath & "collapsed.gif"
g_EmptyMouseRest = g_ImagePath & "endnode.gif"

''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''
'' Toggle -
'' Description - Expand and collapse a branch in the results tree
'' Arguments - idButton - id of the + / - sign (Text or non text depending on the mode)
'' divSub - id of the branch to expand or collapse
'' Return - void
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''
function toggle(idButton, divSub)
select case idButton.value
case 0
' Was expanded, now will be collapsed
divSub.style.display = "none"
idButton.value = 1
idButton.innerHTML = GetTreeButtonImage(idButton.value,0)
case 1
' Was collapsed, now will be expanded
divSub.style.display = ""
idButton.value = 0
idButton.innerHTML = GetTreeButtonImage(idButton.value,0)
case 2
' Does not change. It is a leaf, has nothing to expand of collapse
idButton.value = 2
idButton.innerHTML = GetTreeButtonImage(idButton.value,0)
end select
window.event.cancelBubble = true
end function

''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''
'' Toggle -
'' Description - Gets HTML code for the +/- sign.
'' Arguments - bButtonState - State of the button (expanded, collapsed, none)
'' Return - HTML code with the corresponding +/-
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''
function GetTreeButtonImage(bButtonState, bMouseState)
if g_bTextMode then
' Get the Text mode +/-
select case bButtonState
case 0
strImg = "<SPAN style='font-family:Courier'> - </SPAN>"
case 1
strImg = "<SPAN style='font-family:Courier'> + </SPAN>"
case else
strImg = "<SPAN style='font-family:Courier'> &nbsp </SPAN>"
end select
GetTreeButtonImage = strImg
else
' Get the non text mode +/-
select case bButtonState
case 0
strImg = g_CollapseMouseRest
case 1
strImg = g_ExpandMouseRest
case else
strImg = g_EmptyMouseRest
end select
GetTreeButtonImage = "<img src='" & strImg & "'> "
end if
end function
</SCRIPT>

<STYLE id=idStyles>
.sys-font-body
{
font : messagebox;
}
.sys-color-body
{
color : #000000;
}
.sys-color-body-alert
{
color : #FF0000;
}
.sys-color-body-ok
{
color : #009900;
}
.sys-toppane-header-color
{
color : #FFFFFF;
}
.Text-Caption
{
color : blue;
font-family : Tahoma;
font-size : 8pt;
align-text : left
}
.Text-Comment
{
color : blue;
font-family : Tahoma;
font-size : 8pt;
align-text : left
}
.Text-Data
{
color : black;
font-family : Tahoma;
font-size : 7pt;
align-text : left
}
.Text-Loading
{
color : green;
font-family : Tahoma;
font-size : 8pt;
align-text : center;
font-weight : bold;
}
.Text-OptionDescription
{
color : green;
font-family : Tahoma;
font-size : 8pt;
align-text : center;
font-style : italic;
margin-left : 50 px
}
.AlignCenter
{
text-align:"center"
}

.AlignRight
{
text-align:"right"
}

.AlignLeft
{
text-align:"Left"
}

</STYLE>
<TABLE width="100%" border=0 valign="top">
<TBODY>
<TR>
<TD align=left bgColor=darkblue colSpan=3>

Internet Service

</TD></TR>
<TR>
<TD width="30%">

Default Outlook Express Mail
</TD>
<TD width="50%">

Not Configured

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD width="30%">

Default Outlook Express News
</TD>
<TD width="50%">

Not Configured

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD width="30%">

Internet Explorer Web Proxy
</TD>
<TD width="50%">

Not Configured

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD align=left bgColor=darkblue colSpan=3>

Computer Information

</TD></TR>
<TR>
<TD width="30%">
+ Computer System
</TD>
<TD width="50%">

WORK

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD width="100%" colSpan=3>

<TR>
<TD width="30%">
+ Operating System
</TD>
<TD width="50%">

Microsoft Windows XP Professional

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD width="100%" colSpan=3>

<TR>
<TD width="30%">
+ Version
</TD>
<TD width="50%">

5.1.2600

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD width="100%" colSpan=3>

<TR>
<TD align=left bgColor=darkblue colSpan=3>

Modems and Network Adapters

</TD></TR>
<TR>
<TD width="30%">
+ Modems
</TD>
<TD width="50%">

Conexant D110 MDC V.9x Modem

</TD>
<TD width="20%">
</TD></TR>
<TR>
<TD width="100%" colSpan=3>

Oct 12, 2006 11:44 AM in response to flipm0e

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 2400
iTunes 7.0.1.8

Current user is an administrator.

Network Adapter Information

Adapter Name: {FDAD2489-15CE-4802-ABB9-2CAF77B2756C}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Oct 12 14:28:27 2006

Lease Expires: Fri Oct 13 14:28:27 2006

DNS Servers:

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.

Oct 12, 2006 3:23 PM in response to YourMom_x3

I too had been suffering from this same problem, but have managed to find a way around it.

I download the latest iTunes software earlier this evening, and purchased some tunes from the store, no problem at all. I left them downloading, wandered off for half an hour or so, came back to play them and itunes informed me my computer wasn't authorised! When trying to authorise the computer i received the 'unable to access itunes store...etc, etc'.

After several frustrating hours, finally ripped the power cable out the back of my router, dialled up with my rusty old modem and bingo! worked first time. Plugged the router back in, reconnected and was able to access the store again, although only for half an hour!!

I am appaled at the lack of support from Apple on this problem, as I had no issues before updating the software and will not be purchasing music from them ever again!

Oct 12, 2006 4:08 PM in response to YourMom_x3

I went on a different computer on my network and managed to download half of the songs i purchased, but it stopped with the other billion still left to download. I left that computer off all night and day and i'm gonna try it again but my main computer still gets the error on first try.
Maybe they just want the money. Personally i think this "3 at a time" business is eating their bandwidth and the software gets mad at us for being so music hungry.

Oct 12, 2006 6:17 PM in response to YourMom_x3

I was having the same problem spoken of. iTunes store was telling that my network connection was timing out, or something of the sort. This is what I did.

1. Go to the following: Start/Control Panel/Internet Options/Connections/LAN Settings/Automatically Detect Settings -- make sure that this box is clicked.

2. I unplugged my wireless router and surfed the Internet without it. Later on, I plugged it back in without problem (that's a spoiler that whatever I did worked).

3. I've turned off pop-up blocker in my Symantec firewall/antivirus (see link below).

4. I made sure that my Symantec wasn't blocking iTunes. Under Personal Firewall, click configure. Then click on Programs. If you scroll down the list and you see that iTunes is associated with "Block All" in regards to Internet Access, that's bad. Although my rule was either "Permit" or "Automatic" I removed the rule anyway.

5. I "flushed my DNS Resolver Cashe" whatever that means (see link below).

The following link, in addition to unplugging my wireless router, seemed to help the most: http://docs.info.apple.com/article.html?artnum=304084

I'd like to know if any of this worked for anybody

Private Build Windows XP

Oct 12, 2006 7:28 PM in response to YourMom_x3

I started up my backup computer again and let it download while i ran off to get a root canal. I had the problem with it yesturday so i shut it off for the night and most of today, so now i'm back with a numb cheek and most of the songs downloaded. Maybe shutting the computer down for a few hours could make it work, i know rebooting didnt help though.

Oct 13, 2006 11:22 AM in response to dumesny1

I have now managed to rectify this problem while fixing an unrelated issue!

The problem was due to the configuration of the firewall on my Belkin broadband router, even though I had disabled it in one of the many attempts to access the store!

To check if you have the same issue, connect to your router interface and check your security log for anything relating to "Black List Defense" to fix do the following;

- Click on Start -> Run and type in cmd and click on OK
- In the Command Prompt, type in telnet [followed by the ip address of your router, in my case it is 192.168.2.1] (press enter)
Username = admin
Password = the password used to login to the router interface
- Type in - firewall set IDS blacklist disable (: CASE Sensitive)
- Close the open window


However, if you have to re-power your router at any time you will have to run the procedure again.

Hope this helps!

iTunes store network problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.