iphone plays music when answering phone
My iPhone 5 plays music randomly when I answer phone calls (not every time), and my iPhone 4 did the same thing, does anybody know why, or how to fix the issue?
User profile for user:
sterling r
User level:
Community Specialist
Hello there J.W.,
If I understand correctly you are answering your phone, and music starts playing from the speaker on both your iPhone 5 and your iPhone 4. Assuming that you restored your iPhone 5 from a backup of your iPhone 4, I would start by quitting all the running apps on your iPhone 5 first:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
All the best,
Sterling