can't backup iCloud on iPhone

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Level 1

2 points

can't backup iCloud on iPhone

Iphone won't backup iCloud. Just talked to support and we backed up to iTunes only and restored and still won't backup on iPhone. When I try to reset my "data and settings" on iCloud.com, it gives me an error. Can my iCloud account get totally corrupted? How do I fix?

OSX 10.8 Mountain Lion-OTHER, OS X Mountain Lion

Posted on Mar 1, 2015 1:20 PM

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Answer 1

fromsouth

Level 5

4,945 points

Mar 2, 2015 6:13 AM in response to wwent

If you attempted to backup your phone when it was still restored and setup as new and it works and backs up - it would be your phone that has a problem and not icloud. If it is unable to backup when setup as new to your icloud account that would be something on their end and they need to look into that.

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