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Safari is hijacked on my Macbook Pro

1 855 995 4225 along with a Mozilla icon telling me I have a security breach red screen pop up window.... (I don't even have Mozilla installed on my mac) Safari is frozen. I can quit, and shut down computer (without forcing)


Safe boot did nothing

Holding shift key while starting safari did nothing

Deleting LastSession.PList from library did nothing

MacBook Pro with Retina display, OS X Yosemite (10.10.2), null

Posted on Mar 1, 2015 4:27 PM

Reply
Question marked as Best reply

Posted on Mar 1, 2015 5:11 PM

Read "Ransomware" web pages.

2 replies

Mar 1, 2015 7:07 PM in response to real-diehl

There are several ways to recover.

1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.

After closing the malicious page, from the menu bar, select

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Safari is hijacked on my Macbook Pro

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