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Manage my account won't a message to reset security questions

I have a daughter that is trying to reset her security questions but when I click on Send a Message to Reset My Security Questions, I never receive an email. Can anyone help with that?

Posted on Mar 1, 2015 5:10 PM

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1 reply

Mar 1, 2015 10:13 PM in response to butt3rs77

If you aren't receiving the reset email (and you've checked the spam folder as well as the inbox on your rescue email account and tried clicking the reset link again) then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then check that your rescue email address is spelt correctly for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Manage my account won't a message to reset security questions

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