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I tried to update, but my apple ID does not allowing me , always giving me 'Your device or computer could not be verified. Contact support for assistance

I tried to update, but my apple ID does not allowing me , always giving me 'Your device or computer could not be verified. Contact support for assistance '. I changed my apple ID passwords, still same. help me please


microsoft office 2011, outlook-OTHER, Mac OS X (10.6.7)

Posted on Mar 2, 2015 4:18 AM

Reply
Question marked as Best reply

Posted on Mar 2, 2015 7:18 AM

Back up all data before proceeding.

Step 1

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Log out, log back in, and test. If there's no improvement, continue.

Step 2

Reset your computer’s PRAM.

1 reply
Question marked as Best reply

Mar 2, 2015 7:18 AM in response to sebnem

Back up all data before proceeding.

Step 1

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Log out, log back in, and test. If there's no improvement, continue.

Step 2

Reset your computer’s PRAM.

I tried to update, but my apple ID does not allowing me , always giving me 'Your device or computer could not be verified. Contact support for assistance

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