my macbook pro is stuck on the white screen with the grey apple logo on startup

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Level 1

1 points

my macbook pro is stuck on the white screen with the grey apple logo on startup

Hi,

Last night my macbook pro (late 2011) froze so I restarted it using the shortcuts. After it restarted, the white screen with the grey apple logo popped up and it started to load. However, the loading bar was moving extremely slow to the point where it looked like it wasn't even moving. After an hour of loading, the bar was only halfway. How do I fix this? My computer is currently running on yosemite and back in late November I had to reset my hard drive.

MacBook Pro (13-inch Early 2011)

Posted on Mar 2, 2015 6:26 AM

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Answer 1

dominic23

Level 10

83,904 points

Mar 2, 2015 6:29 AM in response to despinosao

Start up in Safe Mode.

http://support.apple.com/kb/PH14204?viewlocale=en_US

Repair Disk.

http://support.apple.com/kb/PH5836

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Answer 2

Linc Davis

Level 10

209,535 points

Mar 2, 2015 6:54 AM in response to despinosao

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 3

despinosao Author

Level 1

1 points

Mar 5, 2015 8:10 AM in response to despinosao

I got my mac book checked last night and yes I need a new hard drive. The Apple rep told me to get a SSD installed elsewhere since its better than what apple would end up installing in my computer. How do I get the operating system reinstalled into my macbook? Does Apple does this for me and is there a charge?

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