iPhone 5C wont turn on!

Question

iPhone 5C wont turn on!

I have an iPhone 5C (Pink) and on Wednesday night my phone run out of battery so as normal I put it on charge and the apple logo came on but then went off again. I charged my phone all night and it still didn't come on so I left it all day but same thing happened. On Friday evening I plugged my phone into my laptop (ASUS) and iTunes didn't recognise my phone so plugged it into my dads Mac and recognised it. iTunes told me to update my phone we did that but it stopped half way and cut off, we then restored it but did the same and cut off. When I now try to turn my phone on it just comes up with the iTunes logo and that I need to plug it in. what do I do?

Posted on Mar 2, 2015 10:01 AM

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Answer 1

Matt_M.

Community Operations

Mar 3, 2015 10:46 AM in response to lucymansfieldxo

Hey lucymansfieldxo,

Wow! That definitely sounds frustrating. As we stand now, it sounds like your phone is in recovery mode and you are having issues restoring/updating it. Are you receiving any error messages when the restore/update fails? If so, check out these resources:

Resolve iOS update and restore errors in iTunes - Apple Support

https://support.apple.com/en-us/HT201210

Get help with iOS update and restore errors - Apple Support

https://support.apple.com/en-us/TS3694

Additional information about recovery mode:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT201263

Thanks,

Matt M.

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