Can't re-install iTunes on Windows7 64bit PC.

A hint from another thread suggests that temporarily disabling the Windows Firewall may help with the installation of the C++ Redistributable components.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

I have tried all of the steps from "the 2nd box" from previous thread.

Disabled Firewall

uninstalled all itunes/apple items, in correct order

emptied recycle bin

restarted computer

reinstalled as administrator

Same error messages - "apple mobile device service item failed to start"

Windows error 123

I am ready to install an older version, but not exactly sure which is best - and I can't find the old versions on itunes website

PLEASE HELP!!

Did you delete the named folders?

Have you tried the "for older video cards" version?

What was the last build that installed correctly?

If you scroll down towards the bottom of the further information area there are links to the recent builds of iTunes 12 and the last build of iTunes 11.

tt2

Yes, I went into programs and made sure all of the named folders were deleted too.

I have not tried the "for older video cards" version (My computer is about 3 years old - would that seem necessary? (although i'm happy to try it,

do you happen to have a link?)

I can't remember the last itunes version that I had - i wanted to back up my phone, so I just clicked on "yes," for updating itunes, never

imagined this would happen

I am not sure where you are talking about scrolling down to the bottom for further info... where would I do this?

Start at Further Information and scroll down or start at Support Documents and scroll up.

iTunes 12.1 was the first true 64-bit release. The "for older video cards" version is a 64-bit installer for a 32-bit core application, similar to all previous 64-bit versions. This may work better on a machine that fails to install the full 64-bit version.

tt2

SUCCESS!!! the older version worked, it's at the bottom of this page!!!!!!!!!!!!!!!!

go to the bottom of this page, install the "for older video cards"

it worked!!

denjill wrote:

SUCCESS!!! the older version worked, it's at the bottom of this page!!!!!!!!!!!!!!!!

🙂

tt2