My old Apple ID won't allow me to use the old password to log out of the cloud. I can't use the new one, either. The new Apple ID is in the iTunes and App store. But I can't change it on the cloud without logging out. Which I can't do.

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My old Apple ID won't allow me to use the old password to log out of the cloud. I can't use the new one, either. The new Apple ID is in the iTunes and App store. But I can't change it on the cloud without logging out. Which I can't do.

I can't use the old Apple id and Apple password on my new Iphone 6 - I can use the new ones. But I can't access the cloud in the meantime. The iTunes and App Stire has the new Apple ID, but I can't get into the settings to change it on the iCloud. It asks for the Old Apple ID and password, which doesn't work. Does anyone know how to change the old Apple ID on the iPhone in the settings for the iCloud?

iPhone 6, iOS 8.1.3, iCoud settings

Posted on Mar 2, 2015 10:27 AM

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Answer 1

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TJBUSMC1973

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Mar 2, 2015 10:44 AM in response to IdahoJM

First, try the new password. If you didn't sign out of iCloud prior to changing the primary email address of your Apple ID, this is what can cause this problem.

Also, read this: If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

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Answer 2

IdahoJM Author

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Mar 2, 2015 12:05 PM in response to TJBUSMC1973

This worked - however, it wouldn't let me go back to the working Apple ID which is my correct current email address. I was able to set it to another working email address, though. Quite a lot of gyrations to get this all to work, but at least it does now - thank you.

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