iPhone5 will not update ( error 16 ).
iPhone 5 is not updating. Stuck on error 16. Any Help?
User profile for user:
sterling r
User level:
Community Specialist
Hey there Sunmyashine,
It sounds like youre trying to simply update your phone but are getting that error code 16. I would use the troubleshooting in the following article, named:
Resolve iOS update and restore errors in iTunes
If that doesn't get it going again, use these steps about that error number from this article:
Get help with iOS update and restore errors
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
Thank you for using Apple Support Communities.
Take care,
Sterling