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Resetting security

I Am seeing a lot of not seeing the link to reset my security questions. One person says I haven't set up a rescue email. I have. Still no joy on the missing link.

iPad, iOS 8.1.3

Posted on Mar 2, 2015 11:55 PM

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Posted on Mar 3, 2015 12:11 AM

If you aren't getting the reset link on the Password & Security section of your account on http://appleid.apple.com then you don't have a rescue email address (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

1 reply
Question marked as Best reply

Mar 3, 2015 12:11 AM in response to donaldfromsan diego

If you aren't getting the reset link on the Password & Security section of your account on http://appleid.apple.com then you don't have a rescue email address (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Resetting security

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