So, when I go to the iTunes store, I see that sort of thing; no covers for the music. Also, when I try to download songs that I purchased, it tells me that an error has occurred and the songs disappear from my 'Purchased' list and appear in my music grayed out with an exclamation mark next to them. This occurs on multiple devices on which I have iTunes.
Does anybody have any idea how to deal with this?
Hello nimishb,
Welcome to the Apple Support Communities!
I understand that the iTunes Store on your Windows computer is not populating album data or your purchase history as you would expect. To begin troubleshooting, I would first suggest working through the steps located in the attached article.
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Have a great day,
Joe
I followed the steps and it still isn't working.
Hi nimishb,
There may be a couple of more troubleshooting articles I would suggest reading over and working though because the issue continues.
Can't connect to the iTunes Store - Apple Support
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Best regards,
Joe
iTunes store not working
