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How do I stop my macbook itunes continually needing reauthorising

I have a Macbook Pro running OS X Yosemite 10.10.2. I have recently (yesterday) upgraded iTunes to 12.1.


Now I can no longer access any iTunes purchases - I receive the error message that this computer is not authorised. When I try to reauthorise I am told I currently have 5 computers linked to the account. If I try to deauthorise all I am told that I cannot do that until 26th November 2015 (obviously I've had a problem before).


We only have two other computers in the house - my wife's (not authorised and never has been) and my son's (possibly authorised, can't check as it's at school). We have had laptops before - but having checked one of them (also not authorised) I don't believe this is the issue as none of the these have been accessed for years, and certainly not since the 26th November 2014.


I have tried everything I can find - the SC Info folder, modifying the Shared directory permissions using terminal, restarts, updates etc etc etc


I have checked the problem items - they are linked to the itunes store ID I can't authorise. I've also added the one other Apple account I have - no dice.


My itunes library has been forced on to an external drive - because of the size - in itself a pain in the ***, but it was working fine until iTunes was updated.


I am at the end of the line with other solutions and am stumped. One thing that would really help would be to know what 5 computers are linked to my account - but of course, that information isn't available to me - why, I have no idea, it's my account why shouldn't I be allowed to have this information?


Seriously, this is absolutely doing my head in. Any suggestions including buying CDs from here on, ditching iTunes and using a Windows machine are at the point of being acceptable.

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Mar 3, 2015 5:40 AM

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1 reply

Mar 3, 2015 6:07 AM in response to giles3112

Contact Apple for support and service - Apple Support


The initial person you speak with will likely be a call director or a mac adviser. Let them know the situation and they should direct you to an iTunes Store advisor. **At their discretion**, it's possible to have the authorizations reset. I believe it's done as a one time exception, possibly on a case by case basis, so if you've done this in the past, it's likely they won't help and you'll have to wait until Nov.

How do I stop my macbook itunes continually needing reauthorising

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