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Cannot log in on iCloud, Email, or download from App Store

Issue:

Preferences -> iCloud and Email Error:

This Apple ID is valid but is not an iCloud account.


App Store Error when downloading any app:

Your device or computer could not be verified. Contact support for assistance.


Mac:

Macbook Air 5,2 A1466

Yosemite 10.10.2


I have an outlook and iCloud emails configured on my apple ID account, I am able to log in with my same account on other Apple devices with out issues, (Mac Pro on 10.9.5)


Note to take into consideration: This Mac book air has a wifi issue, bluetooth works perfect but no wifi hardware is found. I am using a realtek dongle for wifi.


Please help. I have already re-imaged my laptop a number of times and no fix on this

MacBook Air, OS X Yosemite (10.10.2)

Posted on Mar 3, 2015 7:43 AM

Reply
5 replies

Mar 3, 2015 4:37 PM in response to Pecrowcr

Update 3:


Console errors when trying to Log In to iCloud under Preferences::


3/3/15 4:35:44.741 PM WindowServer[150]: WSGetSurfaceInWindow : Invalid surface 1236730641 for window 90

3/3/15 4:35:44.741 PM WindowServer[150]: WSGetSurfaceInWindow : Invalid surface 1236730641 for window 90

3/3/15 4:36:27.945 PM com.apple.preferences.icloud.remoteservice[469]: CastlePlugin mmWebKitViewControllerDidDismiss

3/3/15 4:36:28.225 PM WindowServer[150]: _CGXGetWindowOrderingGroup: Operation on a window 0x45 requiring rights 0x5 by caller System Preferences

3/3/15 4:36:30.858 PM com.apple.iCloudHelper[350]: AOSKit WARN: In authStringForAccount: (pecrow@icloud.com), no locally cached info found...

3/3/15 4:36:30.858 PM com.apple.iCloudHelper[350]: AOSKit WARN: (pecrow@icloud.com) In photo retrieval request, missing required info (numAuthHeaders=0, url=https://setup.icloud.com/setup/account/getPhoto)

3/3/15 4:36:30.859 PM com.apple.preferences.icloud.remoteservice[469]: [AOSAccounts] : [MMCopyMeCardImageFromiCloud] : error from _AOSAccountRetrieveMeCardImage Error Domain=AOSErrorDomain Code=1000 "The operation couldn’t be completed. (AOSErrorDomain error 1000.)"

3/3/15 4:36:30.873 PM gamed[472]: Could not get client for pid (264)

3/3/15 4:36:30.874 PM storeaccountd[331]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa5eb4229e0> connection from pid 264 with interface <AccountServiceInterface: 0x7fa5eb42e200> (PID 264)

3/3/15 4:36:30.876 PM storeaccountd[331]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa5eb649320> connection from pid 264 with interface <AccountServiceInterface: 0x7fa5eb649de0> (PID 264)

3/3/15 4:36:31.628 PM com.apple.iCloudHelper[350]: AOSKit ERROR: NI error, status=-44006

3/3/15 4:36:31.996 PM com.apple.iCloudHelper[350]: AOSKit ERROR: Delegate login request failed, appleID=pecrow@icloud.com, hasPassword=1, httpStatusCode=409

3/3/15 4:36:31.997 PM com.apple.preferences.icloud.remoteservice[469]: [AOSAccounts] : [ReportAuthErrorNotification] : AOSTransactionGetError The operation couldn’t be completed. (AOSErrorDomain error 1000.) reason (null)

3/3/15 4:36:32.066 PM WindowServer[150]: window 68 is already attached to window 3f

3/3/15 4:36:32.286 PM WindowServer[150]: window 68 is already attached to window 3f

3/3/15 4:36:32.293 PM WindowServer[150]: window 68 is already attached to window 3f

3/3/15 4:36:34.128 PM WindowServer[150]: _CGXGetWindowOrderingGroup: Operation on a window 0x68 requiring rights 0x5 by caller System Preferences

Mar 3, 2015 4:50 PM in response to Pecrowcr

Update 4:


Console when trying to create a new apple ID under iCloud login:


3/3/15 6:43:29.186 PM WindowServer[150]: window 78 is already attached to window 3f

3/3/15 6:43:29.193 PM WindowServer[150]: window 78 is already attached to window 3f

3/3/15 6:43:34.159 PM WindowServer[150]: _CGXGetWindowOrderingGroup: Operation on a window 0x78 requiring rights 0x5 by caller System Preferences

3/3/15 6:49:17.084 PM com.apple.iCloudHelper[350]: AOSKit ERROR: NI error, status=-44006

3/3/15 6:49:17.085 PM com.apple.iCloudHelper[350]: AOSKit ERROR: Failed to retrieve required sign-up info

3/3/15 6:49:17.086 PM com.apple.preferences.icloud.remoteservice[469]: ERROR: Account Creation URLRequest was nil

3/3/15 6:49:17.119 PM WindowServer[150]: window 7b is already attached to window 3f

3/3/15 6:49:17.119 PM WindowServer[150]: window 7b is already attached to window 3f

3/3/15 6:49:17.128 PM WindowServer[150]: window 7b is already attached to window 3f

3/3/15 6:49:17.311 PM WindowServer[150]: window 7b is already attached to window 3f

3/3/15 6:49:17.317 PM WindowServer[150]: window 7b is already attached to window 3f

3/3/15 6:49:20.218 PM com.apple.preferences.icloud.remoteservice[469]: CastlePlugin mmWebKitViewControllerDidDismiss

3/3/15 6:49:20.558 PM WindowServer[150]: _CGXGetWindowOrderingGroup: Operation on a window 0x7b requiring rights 0x5 by caller System Preferences

Cannot log in on iCloud, Email, or download from App Store

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