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rutabagefd

Q: Slow MacPro  Activity Monitor Red entry Installer Not Responding

MacPro 10.10.2 (14C109)   runs slow.  Run Activity Monitor   A red entry   Installer Not Responding.  I choose "send Signal to Process  KillSig or Quit Process will remove the red entry   but when i restart computer it agains run slow and red enter reappears

 

 

ac

Mac Pro, Mac OS X (10.6.8)

Posted on Mar 3, 2015 10:38 AM

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Q: Slow MacPro  Activity Monitor Red entry Installer Not Responding

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2015 10:49 AM in response to rutabagefd
    Level 10 (208,000 points)
    Applications
    Mar 3, 2015 10:49 AM in response to rutabagefd

    You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

    Back up all data before proceeding.

    Malware is always changing to get around the defenses against it. In addition to the files listed in the support article, you may also have to remove the following in the same way:

    ~/Library/LaunchAgents/com.Installer.completer.download.plist
    ~/Library/LaunchAgents/com.Installer.completer.ltvbit.plist
    ~/Library/LaunchAgents/com.Installer.completer.update.plist
    ~/Library/Application Support/IM.Installer/Completer.app 

    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

    After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

    If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.