limeboyjoe
Level 1 (0 points)

Q: ipad mini issue - cant reset

My ipad was in storage for about six months, this week I have tried to use it, but cant as it keeps flashing up needed itunes / icoloud password, i cant remember the password I used at the time, and i cant get it online to update to new password, I really need some help to be able to reset the ipad?

iPad Mini

Posted on Mar 3, 2015 10:35 AM

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limeboyjoe

Q: ipad mini issue - cant reset

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  • by rccharles,

    rccharles rccharles Mar 3, 2015 11:39 AM in response to limeboyjoe
    Level 6 (8,522 points)
    Classic Mac OS
    Mar 3, 2015 11:39 AM in response to limeboyjoe

    Did you buy anything with your old itunes account?  I believe all you bought is tied to the account you bought the stuff from.  This stuff cannot be moved to a new account.  Suggest you recover your old account. Try logging to your old account from a web browser.  You will find some ways of recovering your old account on the password screen.

     

    Write down all your accounts and passwords on a piece of paper.  Put in a safe place.

  • by limeboyjoe,

    limeboyjoe limeboyjoe Mar 3, 2015 11:39 AM in response to limeboyjoe
    Level 1 (0 points)
    Mar 3, 2015 11:39 AM in response to limeboyjoe

    hi, its the same itunes account, but a different password that i cant remember

  • by rccharles,

    rccharles rccharles Mar 3, 2015 1:22 PM in response to limeboyjoe
    Level 6 (8,522 points)
    Classic Mac OS
    Mar 3, 2015 1:22 PM in response to limeboyjoe

    see forgot my password:

    Apple - My Apple ID

  • by limeboyjoe,

    limeboyjoe limeboyjoe Mar 3, 2015 1:37 PM in response to rccharles
    Level 1 (0 points)
    Mar 3, 2015 1:37 PM in response to rccharles

    but i have now a new password for my itunes account, but the id doesn't know that its been changed and still requires the old password which i don't know?

  • by rccharles,

    rccharles rccharles Mar 3, 2015 2:38 PM in response to limeboyjoe
    Level 6 (8,522 points)
    Classic Mac OS
    Mar 3, 2015 2:38 PM in response to limeboyjoe

    Please visit an apple store to sort this out.  Bring you proof of purchase for maximum help.


    but i have now a new password for my itunes account, but the id doesn't know that its been changed and still requires the old password which i don't know?


    hi, its the same itunes account, but a different password that i cant remember


    What you describe is impossible.  You can only have one password per Apple Idt.

     

    Here is what I assume.

     

    You created a new apple id.  You can have as many as you wish.  This isn't the problem and irrelevant to your problem.

     

    You need to use your old account.  You forgot the password.  Try typing in our old appleid here and request to reset the password.

    see forgot my password:

    Apple - My Apple ID

     

    You can signout on your idevice an apple id.

    setting > iTunes & App Store

    You Apple Id is in blue tap on it.

    Tap on sign out.

     

     

    Write all you passwords and accounts on a piece paper.  Secure.

  • by limeboyjoe,

    limeboyjoe limeboyjoe Mar 3, 2015 2:40 PM in response to rccharles
    Level 1 (0 points)
    Mar 3, 2015 2:40 PM in response to rccharles

    no, what it is, is that the ipad has been in storage for 6 months, since then i have changed my password, but the ipad wont know the new password and i dont know the old password

  • by rccharles,

    rccharles rccharles Mar 3, 2015 3:48 PM in response to limeboyjoe
    Level 6 (8,522 points)
    Classic Mac OS
    Mar 3, 2015 3:48 PM in response to limeboyjoe

     

    no, what it is, is that the ipad has been in storage for 6 months, since then i have changed my password, but the ipad wont know the new password and i dont know the old password

    The ipad will take your new password for the apple id.

     

    There are two different locking mechanisms:  passcode, prevents access to your data,  and activation lock, prevents use of device if stolen.

     

    If the passcode is set & forgotten , you can reload from backup or wipe ( first typed whip ) the device.

     

    iPhone or iPad locked from incorrect passcode.
    If you enter the wrong passcode six or more times, you'll see a message that says Ipad is disabled.

    See how to restore from backup.  No back up on your computer, click on the triangle before "If you have never synced your device with iTunes, or you do not have access to a computer"
    http://support.apple.com/kb/ht1212
    http://support.apple.com/en-us/HT1212

     

    The problem arises when someone sets the activation lock which is set by logging onto your apple id then setting the appropriate option.   DEP is the preferred preventative.  It established your organization as the owner.  The student cannot set an activation log.


    Undoing the Activation lock

    iCloud: Activation Lock
    Describes what the activation lock does:
    http://support.apple.com/kb/PH13695?viewlocale=en_US

    For how to remove, see Texas Mac Man post in
    https://discussions.apple.com/thread/6528124