Accidental removal of Apple id

Question

Level 1

0 points

Accidental removal of Apple id

RRecently I moved my supplier from Virgin to sky & as a result had to change my email address. Whilst trying to update my iPad I stupidly removed my Apple ID and updated with a new one. For a while everything appeared to be working then I noticed that when I called upitunes or apps store etc it kept asking for my old Apple id and password. My iPad will no longer allow me access to iTunes, I store apps icloud etc. Everything else appears to be working ( mail eg). HELP PLEASE!!!

iPad, iOS 7.1.2

Posted on Mar 3, 2015 9:36 AM

Reply

Answer 1

bobharri

Level 1

8 points

Mar 3, 2015 11:43 AM in response to Barandos

It may sound obvious but when you ar asked to put in your Apple password are you sure the eMail address above is showing your new eail address

I fel for this just didnt notice that my email (Apple ID) was incorrect

Good luck

Try phoning Apple

Reply

Answer 2

Barandos Author

Level 1

0 points

Mar 3, 2015 1:53 PM in response to bobharri

MMy ipad has accepted both my new Apple ID and new password but if I select for example App Store a password is requested under my old email address or Apple ID. When I input either the new password or the old one it comes back with "Apple id. Not recognised"

THanks. Anyhow

Reply

Answer 3

frazzm737

Level 9

55,110 points

Mar 3, 2015 2:18 PM in response to Barandos

Be sure to sign out of the old ID before signing in with the new ID.

Reply

Answer 4

Barandos Author

Level 1

0 points

Mar 3, 2015 2:34 PM in response to frazzm737

HHi frazzm737

THat is the problem I created a new ID before getting rid of the old one now it doesn't appear to recognise the new one when trying to get into iTunes. App Store or icloud - it asks for the password on the old ID but then does not accept that the old ID exists. Is there any solution? Fortunately I am able to access through my laptop but a solution to the iPad problem would be great as I am unable to update any apps.

Reply

Answer 5

Mar 3, 2015 2:37 PM in response to Barandos

you can either delete the apps and redownload them from the app store to update which email they are associated with, or you can edit your apple id back to the old email and then update them in order to resolve this.

I would recommend the first option

Reply

Answer 6

Barandos Author

Level 1

0 points

Mar 3, 2015 2:40 PM in response to gooballala

BBrilliant - I'll try that Thanks very much

Reply