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Level 1

20 points

Google Talk and Jabber account won't connect when Messages is first launched

I have Yosemite 10.10.2 running on my early-2011 MacBook Pro 15"

I have five chat acounts configured in Messages:

iMessage
Bonjour
AIM
Google Talk
Jabber XMPP (OpenFire)

When Messages is first launched (i.e. after a reboot or a login), the Google Talk and Jabber account will not connect. The only way to get them to connect is to either logout all of the accounts and relogin manually --OR-- I have to use Activity Monitor to force the "imagent" process to relaunch.

Has anyone else experienced this? Any fixes?

I don't have any firewalls activated, nor are there any other login items that use the network and might block Jabber. The only error that I can find in the Console is the following:

2015-03-03 3:24:38.149 PM imagent[370]: [Warning] SocketStream: error The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) occurred on input stream

Any ideas would be appreciated.

Rob

MacBook Pro, OS X Yosemite (10.10), 2011 15-inch 2.2 GHz Intel Core i7

Posted on Mar 3, 2015 12:34 PM

Best reply

Ralph-Johns-UK

Level 9

76,795 points

Posted on Mar 3, 2015 1:33 PM

Hi,

If forcing the IMAgent item to Quit in the Activity Monitor seems to temporarily sort the issue try deleting the com.apple.imagent.plist

In the Finder use the Go Menu whilst holding down the ALT key.

Select the Library that then appears in the menu list.

Navigate to Preferences.

Find the .plist and drag it to the Trash.

Restart the computer as the IMAgent starts up when the Mac does.

This will recreate the .plist and should eliminate any issue with it.

9:33 pm Tuesday; March 3, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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33 replies

Chris R.

Level 1

58 points

Mar 25, 2015 9:07 AM in response to Ralph-Johns-UK

Ralph Johns (UK) wrote:

If forcing the IMAgent item to Quit in the Activity Monitor seems to temporarily sort the issue try deleting the com.apple.imagent.plist

In the Finder use the Go Menu whilst holding down the ALT key.

Select the Library that then appears in the menu list.

Navigate to Preferences.

Find the .plist and drag it to the Trash.

Thanks for this tip. This has been driving me crazy for the last few weeks. Initially I thought it was a jabber issue on Google's side or maybe even comcast, but after setting up messages w/ gtalk on another computer on the same connection, I realized something else must be afoot. Thanks for the tip!

Mar 25, 2015 2:00 PM in response to Chris R.

Hi,

Glad to help.

9:00 pm Wednesday; March 25, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Apr 23, 2015 9:59 AM in response to Ralph-Johns-UK

Hi Ralph

Quick one for you. I have a brand new MBP running yosemite and when I try to add my gtalk account to messages, it gives me the default server settings. I already know that this does not work, but for the life of me, I cant figure out how to edit. They are greyed out and i am not logged in.. but yet the client keeps telling me that either I am logged in, or when I disable the account, it still wont let me edit the server settings. Any suggestions?

thx

Mark

Apr 23, 2015 1:39 PM in response to rcostain

Hi,

In Messages >Preferences > Accounts untick the "Enable this Account" box first then the Server settings tab will be editable.

9:39 pm Thursday; April 23, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Apr 23, 2015 1:49 PM in response to Ralph-Johns-UK

This is what I have tried and it is still greyed out.. thus my puzzle

Apr 23, 2015 1:54 PM in response to headhighplus

Hi,

In that case also try deselecting it in System Preferences > Internet Account for Messages and then set up the account in Messages separately (Delete and restart the process if required).

9:54 pm Thursday; April 23, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Apr 23, 2015 1:57 PM in response to Ralph-Johns-UK

Tried that several times, in several different ways. All lead back to the greyed out server settings.. which is the puzzle

Apr 23, 2015 2:01 PM in response to headhighplus

Ok,

IN that case go to ~/Library/Preferences and find com.apple.ichat.Jabber.plist and drag it to the Trash.

Restart Messages (it will recreate the jabber .plist)

Does that help ?

If it does not does this also effect other Accounts in Messages ?

It is late where I am now and it will be a while before I catch up again.

10:01 pm Thursday; April 23, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Apr 23, 2015 4:28 PM in response to Ralph-Johns-UK

Thanks for trying but this still yields the same results

rcostain Author

Level 1

20 points

Apr 23, 2015 5:01 PM in response to headhighplus

Did you make sure that "Automatically find server and port" is unchecked?

Apr 24, 2015 11:52 AM in response to headhighplus

Hi,

Are you using a Mac User Account that is subject to Parental Controls ?

It seems you can access the Preferences but don't have permissions to change them.

If it was a Permissions thing you would be able to change things for the sessions even if the change was not written to the .plist.

Did the com.apple.iChat.Jabber.plist get recreated as this may tell is if that is a feature of this issue ?

7:52 pm Friday; April 24, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

May 8, 2015 9:47 AM in response to Ralph-Johns-UK

Back from vacation and still trying to figure this out.

No parental controls enabled (this is a clean install, brand new computer)

I deleted the plist file, when i relaunch, it gets recreated and I am still seeing the same behavior where I cannot get the server settings to be not greyed out. puzzled for sure

May 8, 2015 9:48 AM in response to headhighplus

And to reply to your other question, i cant even check or uncheck any of the server controls

May 8, 2015 11:51 AM in response to headhighplus

Hi,

In that Pic above you can only change the settings if the account is Off line.

7:51 pm Friday; May 8, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

May 8, 2015 12:02 PM in response to Ralph-Johns-UK

again.. that is the bizarre thing.. i have done exactly that and it stays greyed out. it is as if there is another switch somewhere that I am not finding. I am 95% to just using adium and being done.. thanks so much for your help

Google Talk and Jabber account won't connect when Messages is first launched