How can I tell if my iPhone is unlocked?

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Level 1

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How can I tell if my iPhone is unlocked?

I had an old iPhone 5 for which I submitted request to AT&T to unlock the phone. I received instructions from AT&T to connect to iTunes with cable, backup my iPhone, and then Restore again. The instructions said that once I complete backup-restore activity my iPhone would be unlocked. I received an error during the Restore step (backup device uncompatible..). My question is how can I tell if my iPhone is unlocked or not? Thanks in advance for your help.

iPhone 5, iOS 8.1.2

Posted on Mar 3, 2015 11:20 AM

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Answer 1

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ChrisJ4203

Level 10

230,347 points

Mar 3, 2015 11:23 AM in response to ct_magg

If you followed the instructions from AT&T, you had to restore the phone as new first, before you tried to restore from a backup. When you restore as new, as you finish the restore, you should see a message in iTunes stating Congratulations, your iPhone is unlocked. After that, you can restore from a backup. The only time you should see the incompatible message is if you are trying to restore a newer backup to an older iOS on the phone. You can restore an older iOS backup to a newer iOS phone, but not the other way around.

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Answer 2

ct_magg Author

Level 1

5 points

Mar 3, 2015 11:35 AM in response to ChrisJ4203

Thanks Chris. I will try that.

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