when i try to open itunes store on my iphone, it opens but there is nothing on the screen. Tried to make sure date/time is correct, checked if there's any restriction in my iphone, restarted my phone, signed out and signed back in to my itunes account, IOS software is updated, but it still does not work. Our internet is working fine because the itunes store in my brother's ipad is working fine.
iPhone 6, iOS 8.1.3
Hello jhaigian,
Thanks for the question. I understand that you are experiencing issues with the iTunes Store on your iPhone 6. Great job so far, as you have attempted some highly recommended troubleshooting steps. The following resource provides a few more steps that you can attempt, which might resolve your issue:
Can't connect to the iTunes Store - Apple Support
https://support.apple.com/en-us/HT201400
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
- Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
- Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
- Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Try resetting (turning off and then on again) your Wi-Fi router.
- If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Cheers,
Matt M.
Hello jhaigian,
Thanks for the question. I understand that you are experiencing issues with the iTunes Store on your iPhone 6. Great job so far, as you have attempted some highly recommended troubleshooting steps. The following resource provides a few more steps that you can attempt, which might resolve your issue:
Can't connect to the iTunes Store - Apple Support
https://support.apple.com/en-us/HT201400
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
- Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
- Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
- Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Try resetting (turning off and then on again) your Wi-Fi router.
- If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Cheers,
Matt M.
Hi... Just try resetting the settings in your iPhone. Sometimes that works out.
This doesn’t lose any data, only resets customized settings such as, Wifi Passwords, etc. Just make sure you have your WiFi password handy, if you don’t know it. Go to Settings > General > Reset > Reset all Settings.
Itunes store won't open on my iphone6
