I did the most common steps for resetting
And they were?
Please detail ALL you have done so far in the way of troubleshooting? Need this info to avoid the been there done that scenarios.
Did you attempt any of the following in your steps?
http://support.apple.com/kb/HT3964Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT1379Resetting your Mac's PRAM and NVRAM
Which model iMac do you have? http://support.apple.com/kb/HT1758 How to identify iMac models
Which OS is installed?
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Click on your name Welcome "your name."
Click on your name link
Click on the BIO tab. Scroll down to the bottom till you see "My Products." This is the section where you can edit your profile.
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