davrob

Level 1 (0 points)

Q: cannot sync new iPad to my desktop

When I try to send a song to my iPad I get a message saying the device is not responding or is turned off

iPad Air, iOS 8.1.3

Posted on Mar 4, 2015 2:39 AM

I have this question too

Q: cannot sync new iPad to my desktop

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Helpful answers

by braden85,

braden85 Mar 5, 2015 11:56 AM in response to davrob
Community Specialists

Mar 5, 2015 11:56 AM in response to davrob

Hi there davrob,

I see that you are having some issues when attempting to connect to your iOS device through iTunes. I would like to suggest that you troubleshoot this as a USB-related issue, and some steps to help you with this process can be found below:

iTunes: Resolve USB-related alerts - Apple Support
https://support.apple.com/en-us/HT203843

Thanks for coming to the Apple Support Communities!

Cheers,

Braden
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