Apple Event: May 7th at 7 am PT
I have just bought a new 13" retina display Macbook Pro from an online seller. Trying to check it out, apple's website says the serial number is invalid. What the **** have I bought?!
MacBook Pro with Retina display, OS X Yosemite (10.10.2)
When entering the serial number to apple to verify the computer. Then letters are case specific. If you got that right then you need to contact the reseller. They are suppose to be authorize by apple to sell new apple products. If they are a reseller then the serial number should show up in apples data base.You could try using the serial number. to get a description of year and model http://www.everymac.com/ultimate-mac-lookup/ Then check it against yours.
When entering the serial number to apple to verify the computer. Then letters are case specific. If you got that right then you need to contact the reseller. They are suppose to be authorize by apple to sell new apple products. If they are a reseller then the serial number should show up in apples data base.You could try using the serial number. to get a description of year and model http://www.everymac.com/ultimate-mac-lookup/ Then check it against yours.
Thanks, but unfortunately you have to put in the serial number in order to be able either to call them or start an online chat! Any advice on finding a way round this would be appreciated.
By the way, the asterisks in my first post make it look as though I was swearing violently - but I actually only typed in the name of the place where the devil resides.
You may have to check the online reseller directly and ask about this matter.
And note they have a different policy of returns and exchanges than Apple
itself. A retail Apple Store or the Apple online (company) store is different
than an authorized independent retailer who resells product. So you should
check with them about a return or replacement. They may also be able to
figure out why they sent you a product that cannot be officially verified.
Good luck in this matter...! 🙂
Where are you getting the serial number from. In about this mac or off the body of the MBP.
From About This Mac
You might want to check the serial number that is on the outside on the case to the one that shows in about this mac to see if they agree. If the logic board was changed by someone other than a apple certified repair or reseller. That could be the problem.
Same serial number on bottom of case and on the box it came in. Weird
why is my macbook pro serial number showing as invalid
