I keep getting pop ups on my iMac for the first time in 6 years after one of my kids tried to watch football through crichd tv. safari now opens with smart search engine rather than google every time i try to open a new web page.

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Level 1

9 points

I keep getting pop ups on my iMac for the first time in 6 years after one of my kids tried to watch football through crichd tv. safari now opens with smart search engine rather than google every time i try to open a new web page.

Ever since one of my kids tried to watch football on a website called crichd tv I keep getting pop us come up like Mackeeper and every time i try to open a web page it comes up with Smartsearch rather than google which is my preferred search engine in preferences. I have blocked extensions and changed homepage to google but this Smartsearch keeps overriding. Also a thing called MacKeeper keeps popping up I have followed the instructions to uninstall but the file it says to move to trash from the Applications folder but it simply isn't there or anywhere else. The file to uninstall Smartsearch is also not where they say it is in Library>frameworks>

Very frustrating from going from a perfectly working system to a now very frustrating and annoying pop ups coming uo after every time i open a new web page.

Any help or assistance in this matter would be very much appreciated.

Russ

iMac, OS X Mavericks (10.9.2)

Posted on Mar 4, 2015 10:12 AM

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Answer 1

Niel

Level 10

726,923 points

Mar 4, 2015 10:14 AM in response to Pezo12

Click here and follow the instructions, or if there’s a type of adware not covered by them on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.

(123453)

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Answer 2

Allan Jones

Level 9

68,696 points

Mar 4, 2015 10:17 AM in response to Pezo12

Your progeny downloaded a player to view the video. These commonly are bundled with adware, especially if the site is offering something free that you would otherwise have to pay for.

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Answer 3

Pezo12 Author

Level 1

9 points

Mar 4, 2015 10:20 AM in response to Allan Jones

Hi

Many thanks for your quick reply. Any tips on how to stop it from happening?

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Answer 4

Pezo12 Author

Level 1

9 points

Mar 4, 2015 10:21 AM in response to Niel

Will try now.

Thanks for quick response Niel

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Answer 5

John Galt

Level 10

141,150 points

Mar 4, 2015 12:32 PM in response to Pezo12

You (or your kids) inadvertently installed adware. You do not need to download or install anything to fix it.

Any tips on how to stop it from happening?

Yes. To learn how to avoid it in the future read How to install adware.

If you require them, Apple's removal instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully. Pay particular attention to the easily overlooked passages directing you to restart your Mac when required.

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