Have Mountian Lion and trying to update an app.
When I try to update I receive the following message:
"you have updates for other accounts. Sign into (my e-mail address) to update applications for that account".
I am signed in. What do I do?
Thanks
Bill
Open the App Store. Click Store on the menu bar (same bar as the apple at the top of your screen). Near the bottom of the menu, you'll see "View My Account" with an email address beside it. Is it the same email you see in the message regarding the updates?
It is the same. All my account information is correct
Forgot. Changed my password a few weeks back. Would that be it and if so how would I correct that?
Thanks again,
Bill
Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in this Apple Support article.
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another. Any copy of an app that is indexed by Spotlight, including copies you have forgotten or never knew of, could be causing the alert. Open a search window in the Finder and search This Mac for the name of the app.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select
View hidden purchases
If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the Applications folder, or into a subfolder, put them back. Never move or copy those applications. If you have backup copies of the apps on another volume, unmount it and try to update again.
9. Contact Account and Billing Support.
updates for other accounts??
