unlocked iphone 5s on virgin

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Level 1

21 points

unlocked iphone 5s on virgin

Just bought iphone 5s from Apple. Contacted Virgin to tell them what I was doing and they sent me the appropriate SIM. Unfortunately when the SIM is in the phone I get "No Service" message. I've gone into Carrier and turned off Auto then selected Virgin (and tried each of the other networks in turn) but still no good. Any ideas? Looked like the envelope containing the SIM had been opened so could the SIM have got damaged? Please don't tell me I can't put a Virgin sim in an Apple supplied phone! 😢

iPhone 5s

Posted on Mar 4, 2015 12:46 PM

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Answer 1

deggie

Level 10

167,177 points

Mar 4, 2015 12:48 PM in response to C_J_W

Isn't Virgin a CDMA carrier? Have you talked to them and made sure your MEID is entered into their system?

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Answer 2

C_J_W Author

Level 1

21 points

Mar 4, 2015 12:51 PM in response to deggie

That's gone straight over my head but I intend ringing them tomorrow. I was told I just had to put the SIM in and text the word "ready" to the number given - which I obviously can't do

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Answer 3

wegras

Level 6

15,305 points

Mar 4, 2015 12:54 PM in response to C_J_W

Virgin ,where ???

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Answer 4

C_J_W Author

Level 1

21 points

Mar 6, 2015 9:48 AM in response to wegras

Sorry, Virgin UK.

Problem now solved and all down to me notreading the instructions properly. The girl at virgin said when the sim arrives put it in the new phone then send a text message saying "ready" to the number given in the paperwork and it'll cancel the old sim and activate the new one so like an idiot I was trying to send the text from the new sim when the instructions (if I'd bothered to read them properly) said from the old sim, but being male I didn't read the instructions other than to get the number I had to text to. What makes it worse is it took a woman 30 seconds to ask for the instruction paper and tell me where I was going wrong - doh

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