benrudge1

Q: please help how do i remove flasmall

how do i remove flash mall

Posted on Mar 4, 2015 1:33 PM

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Q: please help how do i remove flasmall

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  • by Niel,

    Niel Niel Mar 4, 2015 1:35 PM in response to benrudge1
    Level 10 (314,606 points)
    Mac OS X
    Mar 4, 2015 1:35 PM in response to benrudge1

    Click here and follow the instructions. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.


    (123465)

  • by Linc Davis,

    Linc Davis Linc Davis Mar 4, 2015 2:13 PM in response to benrudge1
    Level 10 (208,059 points)
    Applications
    Mar 4, 2015 2:13 PM in response to benrudge1

    There is no need to download anything to solve this problem. You installed the "Crossrider" trojan. Take the steps below to disable it.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    Back up all data before continuing.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

    2. Inside the folder you just opened, there may be files with any of the following names:

               com.crossrider.wss*.agent.plist

               com.webhelper.plist

               com.webtools.uninstaller.plist

               com.webtools.update.agent.plist

               flashmall_updater.plist

               flashmall_updater.sh

               WebSocketServerApp

    Here * stands for a variable six-digit number. Some of these files may be absent. Move any that you have to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

    3. Do as in Step 1 with this line:

    ~/Library/Application Support

    A folder named "Application Support" will open. Inside it there may be a subfolder with this name:

                webHelperApp

    If so, move that subfolder—not the "Application Support" folder—to the Trash.

    4. Finally, open this folder in the same way as above:

    ~/Library

    Look for a subfolder with this name:

                 WebTools

    and move it to the Trash, if present. Finally, empty the Trash.

  • by Evan-e-cent,

    Evan-e-cent Evan-e-cent Jan 20, 2016 2:07 PM in response to benrudge1
    Level 1 (0 points)
    Jan 20, 2016 2:07 PM in response to benrudge1

    These techniques worked to remove some malware I had. My LaunchAgent folder contained

     

    com.jdibackup.zipcloud....

     

    com.WebShoppy...

     

    and SmokeyCap... files

     

    My Applications folder also contained apps

    SmokeyCap.app

    WebShoppy.app

     

    I removed all these but Safari kept coming up with a popup with the Safari icon and a text message with slightly incorrect English message pretending to warn me of a security problem from www.web notice-t500.com.

     

    I realized that each time I rebooted Safari it went to this site with its popup which prevented me from using safari or accessing its preferences.  It had changed the home page it goes to when you launch Safari. How could I fix this?  I couldn't do anything with Safari!

     

    Well I unplugged the ethernet cable so that it could not access the web.  Then I could open Safari Preferences and fix the home page which had been changed to SmokeyCap.com/...

     

    I hope this method helps anyone else with the same problem.