Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my i pod is on the go to itunes screen and i went to itunes but it said i need to unlock my i pod but u can't what do i do now???

I went to downlaod Itunes right after the "go to itunes screen" poped up. When I went to itunes it said that it could not conect to i pod because it had passcode. It said i needed unlock my i pod but i can't because of the screen. What do i do?

Posted on Mar 4, 2015 4:25 PM

Reply
1 reply

Mar 5, 2015 2:05 AM in response to applepersonnamedbob

Disabled


Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

my i pod is on the go to itunes screen and i went to itunes but it said i need to unlock my i pod but u can't what do i do now???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.