How to restart download of a movie rental

Question

HaloEleven Author

Level 1

6 points

How to restart download of a movie rental

Purchased a movie rental but download stopped before it completed. Can't figure out how to restart the download.

iPad Air Wi-Fi, iOS 8.1.3

Posted on Mar 4, 2015 3:31 PM

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Answer 1

Best reply

chuck_3rd

Community Specialist

Mar 6, 2015 7:00 AM in response to HaloEleven

Hi HaloEleven,

If the download of a rented iTunes movie was interrupted, then please follow the information in the article below to resume the download.

iTunes: How to resume interrupted iTunes Store downloads - Apple Support

Thanks for using the Apple Support Communities!

Cheers,

Alex H.

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Answer 2

HaloEleven Author

Level 1

6 points

Mar 6, 2015 4:57 PM in response to chuck_3rd

I cannot get these instructions to work for me. The rental doesn't show up in my Purchased/Download area of the iTunes Store on the iPad from which I rented the movie. When I "Check for Available Downloads" on iTunes for Windows, it says all purchases for the Apple ID have been downloaded but it does not appear in my Movies tab. I received an invoice saying that I was charged for the rental.

Michael

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Answer 3

chuck_3rd

Community Specialist

Mar 7, 2015 6:23 AM in response to HaloEleven

Hi Michael,

If you got the recepit, and there are no downloads to be found, then I'd like you to please report a problem with the purchase by following the directions in the link below.

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

Have a good one,

Alex H.

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Answer 4

Oct 21, 2015 1:51 AM in response to HaloEleven

This may be helpful to someone who has this issue in the future:

When I tried to go to "Downloads" in the iTunes store app as mentioned in alex_h1's link, there was no Downloads section at the bottom, only "Purchased." After trying for a while to figure out how to restart the download (also tried the same things as HaloEleven), I decided to just re-rent the movie. When I tried to buy it again in iTunes, a popup came up saying that I had already purchased it, but hadn't downloaded it, and to go to "Downloads" to manage downloads. I clicked OK, and was automatically brought to the Downloads section in iTunes, which now appeared at the bottom of the iTunes store (and disappeared again after the download finished).

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