Macbook Pro goes into Safe Sleep Mode + wont wake.

Question

Level 1

0 points

Macbook Pro goes into Safe Sleep Mode + wont wake.

I've only been having this problem recently since i've upgraded the RAM in my MacBook Pro from 4gb to 16gb.

If I close the lid of the computer or manually select sleep mode and leave the laptop for an hour or so, when I return to wake it up nothing happens. It seems to be going into safe sleep mode and I have to manually power off and restart to get the computer to wake.

When it does eventually power back on I get a white screen with the apple logo on, and a progress bar underneath. Then, at the log in screen there is a pop-up saying 'You shut down your computer because of a problem. If you want to open applications that were open etc...'. After logging in there is then another pop-up saying 'Your computer was restarted because of a problem. Click Report to see more detailed information and send a report to Apple.' Below is a image of the report, I'll try to screenshot it and post again if anyone needs to see it in detail:

I've looked at various forums to try to fix this and I thought I had eventually fixed it when I came across this one: MBP (13-inch, early 2011) goes into hibernation instead of safe sleep upon closing the lid (only when using battery power) I'd done what the best answer suggested and changed the 'standby' and 'hibernatemode' settings in the terminal but this doesn't seem to have worked.

If anyone has any ideas what is wrong or knows how to fix this issue any help would be appreciated! 🙂

MacBook Pro, OS X Yosemite (10.10.2), null

Posted on Mar 4, 2015 4:30 PM

Reply

Answer 1

Linc Davis

Level 10

209,541 points

Mar 4, 2015 6:34 PM in response to lukenewell

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

Reply

Answer 2

lukenewell Author

Level 1

0 points

Mar 5, 2015 6:23 AM in response to Linc Davis

Thu Mar 5 00:00:45 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff8025e1a46e): Kernel trap at 0xffffff7fa68d3310, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000149db7046000, CR3: 0x0000000029298000, CR4: 0x00000000001626e0

RAX: 0xffffff7fa68d4070, RBX: 0xffffff8044a24280, RCX: 0x0000000000000000, RDX: 0xffffff7fa8ab8caf

RSP: 0xffffff820ebbbc50, RBP: 0xffffff820ebbbc60, RSI: 0xffffff8044ed1900, RDI: 0xffefff8044eea800

R8: 0xffffff820ebbbc78, R9: 0x0000000000000000, R10: 0x0000000000000001, R11: 0xffffff8045144140

R12: 0xffffff8044ed1900, R13: 0xffffff7fa8ac8bf0, R14: 0xffffff8044eea800, R15: 0x0000000000000000

RFL: 0x0000000000010286, RIP: 0xffffff7fa68d3310, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000149db7046000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81e46bfc70 : 0xffffff8025d2fe41

0xffffff81e46bfcf0 : 0xffffff8025e1a46e

0xffffff81e46bfeb0 : 0xffffff8025e36683

0xffffff81e46bfed0 : 0xffffff7fa68d3310

0xffffff820ebbbc60 : 0xffffff7fa8a872d4

0xffffff820ebbbca0 : 0xffffff7fa8a873ab

0xffffff820ebbbce0 : 0xffffff7fa8a87fa4

0xffffff820ebbbd20 : 0xffffff7fa8a8b65b

0xffffff820ebbbd40 : 0xffffff80262f188b

0xffffff820ebbbd90 : 0xffffff802631a6fc

0xffffff820ebbbdf0 : 0xffffff80262c51a7

0xffffff820ebbbe60 : 0xffffff80262bbdba

0xffffff820ebbbef0 : 0xffffff80262ca5c8

0xffffff820ebbbf40 : 0xffffff80262d34ad

0xffffff820ebbbf80 : 0xffffff80262d36a8

0xffffff820ebbbfb0 : 0xffffff8025e14dd7

Kernel Extensions in backtrace:

com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7fa68d2000->0xffffff7fa68dafff

com.apple.driver.AppleACPIPlatform(3.1)[D4068745-B4F6-3559-BB69-A15F0B4F92B4]@0 xffffff7fa8a7d000->0xffffff7fa8adbfff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7fa68d2000

dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7fa6524000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14C109

Kernel version:

Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64

Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5

Kernel slide: 0x0000000025a00000

Kernel text base: 0xffffff8025c00000

__HIB text base: 0xffffff8025b00000

System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

System uptime in nanoseconds: 30148409705947

last loaded kext at 12529040299603: com.devguru.driver.SamsungMTP 1.4.25 (addr 0xffffff7fa8bc4000, size 438272)

last unloaded kext at 11200344332115: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fa8bc0000, size 16384)

loaded kexts:

com.devguru.driver.SamsungMTP 1.4.25

org.virtualbox.kext.VBoxNetAdp 4.3.16

org.virtualbox.kext.VBoxNetFlt 4.3.16

org.virtualbox.kext.VBoxUSB 4.3.16

org.virtualbox.kext.VBoxDrv 4.3.16

com.paceap.kext.pacesupport.snowleopard 5.9.1

com.apple.driver.AppleUSBCDC 4.2.2b5

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.15.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.iokit.IOBluetoothSerialManager 4.3.2f6

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 269.25

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 269.25

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD4000Graphics 10.0.2

com.apple.driver.AppleHWAccess 1

com.apple.GeForce 10.0.2

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleIntelFramebufferCapri 10.0.2

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.driver.AppleMuxControl 3.8.6

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.7.3

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.0

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4360 910.26.12

com.apple.driver.AppleAHCIPort 3.1.0

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.3.2f6

com.apple.driver.AppleMultitouchDriver 262.33.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 269.25

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97

com.apple.nvidia.driver.NVDAGK100Hal 10.0.2

com.apple.nvidia.driver.NVDAResman 10.0.2

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 269.25

com.apple.iokit.IOHDAFamily 269.25

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOAcceleratorFamily2 156.6

com.apple.AppleGraphicsDeviceControl 3.8.6

com.apple.driver.IOPlatformPluginFamily 5.8.1d38

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.iokit.IOBluetoothFamily 4.3.2f6

com.apple.driver.AppleGraphicsControl 3.8.6

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.10.6

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IO80211Family 710.55

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 710.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Serial ATA Device: APPLE HDD ST500LM012, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW GS31N

Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.1f175

Network Service: Wi-Fi, AirPort, en1

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

Reply

Answer 3

OGELTHORPE

Level 9

57,305 points

Mar 5, 2015 8:08 AM in response to lukenewell

What happens when you install the original RAM? Have you tested the new RAM?

Macs have a reputation of being very selective about RAM. The best sources of Mac compatible RAM are OWC and Crucial.

Ciao.

Reply

Answer 4

Linc Davis

Level 10

209,541 points

Mar 5, 2015 8:19 AM in response to lukenewell

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply

Answer 5

lukenewell Author

Level 1

0 points

Mar 5, 2015 11:12 AM in response to Linc Davis

I've tested in safe mode but the same thing still happens. I have to turn it off by holding in the power button and then power back on for it to work again. One thing I have noticed is that when I open the screen or hit a key to wake it up there is no response, but if I then close the lid again the flashing light at the front of the computer lights up. It then goes out again if I open the lid again though so I'm not sure what's happening there..

Reply

Answer 6

lukenewell Author

Level 1

0 points

Mar 5, 2015 11:14 AM in response to OGELTHORPE

I haven't tried with the original RAM, but everything else seems to work perfectly (and much quicker) with the new RAM. And yeah, I got the new RAM from Crucial!

Reply

Answer 7

Linc Davis

Level 10

209,541 points

Mar 5, 2015 11:20 AM in response to lukenewell

If you haven't already done so, try this simple step. Most likely, it will have no effect. In that case, the memory you installed is causing the problem, or there is some other hardware fault caused by the installation.

Reply

Answer 8

lukenewell Author

Level 1

0 points

Mar 5, 2015 12:26 PM in response to Linc Davis

Yep, just tried that and still nothing. I'll try reinstalling the old RAM and see if the problem still happens. If not I guess I'll have to contact Crucial to see if they know what's happening.

Reply

Answer 9

Linc Davis

Level 10

209,541 points

Mar 5, 2015 12:31 PM in response to lukenewell

I've seen enough reports of problems with Crucial RAM that I wouldn't use it myself.

Reply

Answer 10

OGELTHORPE

Level 9

57,305 points

Mar 5, 2015 12:56 PM in response to Linc Davis

Linc Davis wrote:

I've seen enough reports of problems with Crucial RAM that I wouldn't use it myself.

I have had Crucial RAM in my 2011 MBP for several years without any issues but that is only a sample of one. What is your recommendation? What do you use?

Ciao.

Reply

Answer 11

spudnuty

Level 5

7,116 points

Mar 5, 2015 1:56 PM in response to lukenewell

I was having a problem similar w/ a MBP 2010 13" running Mavericks. It kept going to sleep and was hard to wake up. I swapped in another battery since I have multiples here in the shop and the problem went away. Even when I put the original battery back in. So possibly it was when you do that you kill all power and it's like the old SMC reset where you could remove the battery. Anyway it stopped the problem but I still didn't trust that battery so I returned the (slightly newer) battery w/ his MBP.

That was with 10.9.5 however because there have been issues like this w/ Yosemite.

Reply