Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPod Activation, Old apple account?

So I bought an iPod touch 5th generation about a year ago now and recently I was having some glitches so I factory restored it. During the activation process it says "This iPod is currently link to an Apple ID (f*****@gmail.com)) however I use a

Posted on Mar 4, 2015 9:21 PM

Reply
2 replies

Mar 4, 2015 9:23 PM in response to DavidKramer31

If you're the device's original owner, take the device and its original purchase receipt to a physical Apple Store.

If not, but you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.

If neither of the above applies, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)


(123479)

iPod Activation, Old apple account?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.