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MacBook Pro is running slow. Can someone look at this report?

Problem description:

MacBook Pro is running very slow. Most of it happens within the Apple applications, such as Mail, Safari, Pages, etc., but there has been a noticeable decrease in performance.


Thank You!


EtreCheck version: 2.1.8 (121)

Report generated March 4, 2015 at 10:53:08 PM CST

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (15-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 378


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1680 x 1050

AMD Radeon HD 6490M - VRAM: 256 MB


System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 4:25:38


Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.98 GB (535.49 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 749.30 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]


/System/Library/Extensions

[not loaded] com.mice.driver.Wireless360Controller (1.0.0d11) [Click for support]

[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d11) [Click for support]

[not loaded] com.mice.driver.Xbox360Controller (1.0.0d11) [Click for support]

[not loaded] com.nike.sportwatch (1.0.0) [Click for support]


Startup Items: ℹ️

360ControlDaemon: Path: /Library/StartupItems/360ControlDaemon

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.valvesoftware.steamclean.plist [Click for support]


User Login Items: ℹ️

Mobile Mouse Server UNKNOWN Hidden (missing value)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Speech Startup UNKNOWN Hidden (missing value)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Launcher UNKNOWN Hidden (missing value)

Nike+ Connect Helper Application (/Applications/Nike+ Connect.app/Contents/Resources/Nike+ Connect Helper.app)

Caffeine Application Hidden (/Applications/Caffeine.app)

Google Drive Application Hidden (/Applications/Google Drive.app)


Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 31 Check version

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

npTGEQPlugin: Version: 7.5.2 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Mathematica: Version: 9.0.1.4092152 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

DirectorShockwave: Version: 12.1.2r152 - SDK 10.6 [Click for support]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

XBox 360 Controllers [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.98 GB Disk used: 213.49 GB

Destinations:

TimeMachineBackup [Network]

Total size: 1.92 TB

Total number of backups: 9

Oldest backup: 2014-12-27 09:14:41 +0000

Last backup: 2015-02-13 14:37:49 +0000

Size of backup disk: Adequate

Backup size 1.92 TB > (Disk used 213.49 GB X 3)


Top Processes by CPU: ℹ️

51% SophosAVAgent

20% WindowServer

4% DesktopServicesHelper

4% Finder

2% SophosUIServer


Top Processes by Memory: ℹ️

369 MB Safari

335 MB Finder

232 MB mds_stores

198 MB SophosAVAgent

189 MB SophosScanD


Virtual Memory Information: ℹ️

1.12 GB Free RAM

3.86 GB Active RAM

2.20 GB Inactive RAM

1.40 GB Wired RAM

13.73 GB Page-ins

795 KB Page-outs


Diagnostics Information: ℹ️

Mar 4, 2015, 06:23:34 PM Self test - passed

MacBook Pro, Mac OS X (10.7)

Posted on Mar 4, 2015 8:56 PM

Reply
1 reply

Mar 5, 2015 2:01 AM in response to xJaBox

From the report;


/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]

Top Processes by CPU: ℹ️

51% SophosAVAgent

20% WindowServer

4% DesktopServicesHelper

4% Finder

2% SophosUIServer


Remove Sophos.


http://www.sophos.com/en-us/support/knowledgebase/120838.aspx



Best.

MacBook Pro is running slow. Can someone look at this report?

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