An app will not completely download from the App Store to my iPhone 5S. Neither can I terminate the download by trying to delete it. The app is useless to me and so I would like to remove the icon from my home screen. How can I do this?

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Level 1

5 points

An app will not completely download from the App Store to my iPhone 5S. Neither can I terminate the download by trying to delete it. The app is useless to me and so I would like to remove the icon from my home screen. How can I do this?

I tried to download the app "Google Translate" from the App Store onto my iPhone 5s. However, the download will not complete. As well, when I try to delete the icon from my home screen, it will not go away. I am very frustrated as this has never happened before and I have gotten many paid and free apps from the App Store. I hope someone can solve my dilemma. Thank you kindly.

iPhone 4S, iOS 5.1, Updated today. Wish I hadnt.

Posted on Mar 5, 2015 3:09 AM

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Answer 1

Best reply

King_Penguin

Level 10

334,144 points

Mar 5, 2015 10:14 AM in response to shannyannie

What have you tried to get the app to finish downloading e.g. have you tried logging out and back into your account on your phone, disconnecting and reconnecting to your network, soft-reset of your phone (press and hold both the sleep and home buttons for about 10 to 15 seconds, ignore the red slider, after which the Apple logo should appear and it should reboot) ?

You could also try downloading the update on your computer's iTunes and see if you can sync it over to your phone (or delete the app its Apps tab when connected to your computer's iTunes and sync the new version - deleting the app will delete its contents).

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Answer 2

shannyannie Author

Level 1

5 points

Mar 5, 2015 4:29 PM in response to shannyannie

KIng__Penguin, I had tried all the actions you suggested but it half downloaded icon remained on my screen. However, sometime in the night it disappeared and I don't know exactly what worked but I am very happy it is gone. Thank you for the time and thought you put into my problem. very much appreciated. Have a nice day!

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