credit card nationality

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Level 1

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credit card nationality

Hei!

I am french, but I bought my computer in Finland, and first I used it in finnish.

A few days ago, I tried to buy this software : https://itunes.apple.com/us/app/ia-writer/id439623248?mt=12.

😢 I couldn't pay, because my credit card is french, but when I give details in order to pay, at the end of my french address, appears SUOMI (finnish name of Finland) as my home country. This SUOMI word is grey and pre-registered. Never the less, I wrote France when I create my ID, but nothing to do !

I am surprised, because there was no problem when I bought some appliance on the Apple Store a week before.

What to do ?

Brisemicro

MacBook Air, OS X Yosemite (10.10.1)

Posted on Mar 5, 2015 6:46 AM

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Answer 1

Dah•veed

Level 9

64,633 points

Mar 5, 2015 10:45 AM in response to Brisemicro

Before you can change the payment method to a French credit card, you must first change the country for your account to France, so that the system is expecting a French payment method with a French billing address.

Changing the country is just below the payment method in the account details.

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Answer 2

Brisemicro Author

Level 1

0 points

Mar 5, 2015 12:51 PM in response to Dah•veed

Hei,

I have no access to such a page as your capture. Could you give me the way ?

I changed several times my address details on a page "secure 2......." , and asked ta save the change, but it is never saved.

😐 Brisemicro

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Answer 3

Dah•veed

Level 9

64,633 points

Mar 5, 2015 2:24 PM in response to Brisemicro

In the Mac App Store app you will find access to your account details in the Store menu. You must first be signed into your account, also in the Store menu.

You can also get there from the Account link in the Quick Links on the right side of the Featured pane.

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Answer 4

Brisemicro Author

Level 1

0 points

Mar 6, 2015 7:26 AM in response to Dah•veed

The problem is :

When I sign in and modify my account, I click on "save" button, but nothing is saved.

I try several times.

😟 Brisemicro

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Answer 5

Dah•veed

Level 9

64,633 points

Mar 6, 2015 8:48 AM in response to Brisemicro

Have you tried this after restarting your Mac?

Have you tried this after restarting in Safe Mode?

How to Boot a Mac Into Safe Mode with the Shift Key

To boot into safe mode on any Mac, all you need to do is start holding down the shift key during system start after you hear the initial boot chime. You must hold the Shift key immediately after hearing the bootup sound effect otherwise Safe Mode will not initiate.

http://osxdaily.com/2010/04/20/using-safe-boot-mode-in-mac-os-x/

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Answer 6

Brisemicro Author

Level 1

0 points

Mar 7, 2015 7:04 AM in response to Dah•veed

I tried to restart, and it didn't work.

But I identified the problem :

- suppose that I edited the details on "edit your account page", saved the changes, and "FRANCE" does appear on this page, as I need, and I restart,

- after restarting I make sure that "FRANCE" does appear on my account details, and it does appear,

- then I try to buy this software, but on the "edit payment information page" FINLAND appears, and there is no means of changing it

- then if I go back to "edit your account", FINLAND has come back.

I have not tried to restart in safe mode, because it looks a little bit difficult. I would prefer to avoid it.

Brisemicro

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