When I upload new music onto my iPhone 5 it causes existing music to no longer be playable and a circle with an exclamation mark to appear next to it. Or that it won't upload at all, the song is in grey with a dotted circle. Why is that?

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When I upload new music onto my iPhone 5 it causes existing music to no longer be playable and a circle with an exclamation mark to appear next to it. Or that it won't upload at all, the song is in grey with a dotted circle. Why is that?

When I manually upload new music onto my iPhone 5 it causes existing music to no longer be playable and a circle with an exclamation mark to appear next to it. Or that it won't upload at all, the song is in grey with a dotted circle next to it. This is incredibly frustrating; especially as I have 1.9GB free on my phone.. why is that?

iPhone 5s

Posted on Mar 5, 2015 3:45 AM

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Answer 1

AmishCake

Level 6

9,636 points

Mar 5, 2015 9:22 AM in response to oprizant

Try this procedure; it has worked for many people.

Un-sync all your music to remove it from the device, then restart (hold down the home button along with the sleep/wake button until you see the apple, then let go). Now re-sync your music.

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